Invoice won't post but applied credit memos did post

Shannon Shantz
Shannon Shantz
Name Dropper First Anniversary Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

I have an invoice that won't post properly, it has credit memos applied to the invoice that did post, but the invoice did not. The Invoice is stuck in Pending staus, and when I try to approve it, I get the error message "Invoices can only be paid by using the check writing process." If I delete the posted credit memos will they be reversed in GL? I was also thinking that I would copy the invoice and reapply new credit memos, but I don't know what will happen in the GL.

Comments

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @Shannon Shantz
    depending if your business rule is on to require invoices to be approved before being paid or posted : Try to unapply the credit memo. Save the invoice. Then change it to approved status and save it. Then you should be able to reapply CM and post the invoice as well. If that business rule is on, it enforces the statuses that will / wont' show up to validate or post.

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