New applicant portal- full application document not available

@Tonya Conaway I first noticed it yesterday and now it has happened with three applications. I have tried to do the Upload Files function where it brings in the documents again once considered, but that does not help/work. I've submitted a ticket but just wanted to see here if others are experiencing the same.

@Julianne Green Support told me “I've had a few other users report similar behavior. I've tied your case to the pending investigation on the matter and will provide updates as they are made available.” This is a big deal for us- especially because it appears the forms are not updating the fields on the organization record with new data, which is why I wanted to look at the full PDF to confirm.

@Amanda Whyte Our grant deadline is April 7 so applications are coming in slowly. I have had two come in this week that DO have the full PDF application attached. However, I still can't access the full application for those that came in last week, and no explanation as to why it comes through in some cases (on the same Program/Form) and not others. Support told me this morning they are still investigating and others are still impacted.