Creating Addressee and Salutations when adding a new constituent record
Hi.
When we started to use RE 7 years ago we set up the configuration for addressee and salutations so that they would be added automatically when a new constituent record is created. It worked flawlessly until just recently. Now when we create a new record, we get this error message:

I contacted support and they could not help us. Looking for a solution to be able to have addressee and salutations added automatically again before we start to add new graduates. Not sure if this issue started to occur after an update.
Thank You, Mark
Comments
-
@Mark Bezanson Can you share a bit more about what you are experiencing?
When you go to add the new constituent is this the first thing you see?Or do you only see it when you move say from Bio1 to Bio 2 and it asks you to save the record? If this is the case, you should be able to add the Primary addressee, save the record and keep going.
A couple of other thoughts. If you are able to get to the point of entering information about the new constituent, maybe consider a default set that can be the first thing you do. The default set could just be to add the basic addressee/salutation template so you could move forward adding additional information.
Not sure how you are adding these records, but if you are using an import, consider adding an addressee/salutation id for primary addressee for all the records so you have something entered. Guide for finding those ids can be found here:
3 -
This is a screen shot of the setup we have had for years:

Now when we create new accounts or new accounts are created through the web view event or donation forms, the addressee and salutation is not populated.
1 -
@Mark Bezanson Thanks for sharing that Mark, unfortunately coming from NXT autocreation your defaults/required fields are not respected as you have them set up in database view. ?
Here is an idea you can vote for cause I agree, this is annoying to have to check for and add this.
2 -
@Dan Snyder Thank you Dan. We voted!
2 -
@Mark Bezanson discussion moved to the Raiser's Edge NXT community. Thanks!
1 -
@Dan Snyder Voted!
1
Categories
- All Categories
- 6 Blackbaud Community Help
- 206 bbcon®
- 1.4K Blackbaud Altru®
- 394 Blackbaud Award Management™ and Blackbaud Stewardship Management™
- 1.1K Blackbaud CRM™ and Blackbaud Internet Solutions™
- 15 donorCentrics®
- 357 Blackbaud eTapestry®
- 2.5K Blackbaud Financial Edge NXT®
- 646 Blackbaud Grantmaking™
- 561 Blackbaud Education Management Solutions for Higher Education
- 3.2K Blackbaud Education Management Solutions for K-12 Schools
- 934 Blackbaud Luminate Online® and Blackbaud TeamRaiser®
- 84 JustGiving® from Blackbaud®
- 6.4K Blackbaud Raiser's Edge NXT®
- 3.6K SKY Developer
- 242 ResearchPoint™
- 117 Blackbaud Tuition Management™
- 165 Organizational Best Practices
- 238 The Tap (Just for Fun)
- 33 Blackbaud Community Challenges
- 28 PowerUp Challenges
- 3 (Open) Raiser's Edge NXT PowerUp Challenge: Product Update Briefing
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Standard Reports+
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Email Marketing
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Gift Management
- 4 (Closed) Raiser's Edge NXT PowerUp Challenge: Event Management
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Home Page
- 4 (Closed) Raiser's Edge NXT PowerUp Challenge: Standard Reports
- 4 (Closed) Raiser's Edge NXT PowerUp Challenge: Query
- 777 Community News
- 2.9K Jobs Board
- 53 Blackbaud SKY® Reporting Announcements
- 47 Blackbaud CRM Higher Ed Product Advisory Group (HE PAG)
- 19 Blackbaud CRM Product Advisory Group (BBCRM PAG)



