Accounts Payable Recurring Invoices

Ashley Snow
Ashley Snow
Second Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions
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As of last week, we no longer are able to generate AP recurring invoices in the database view. When we tried doing it in FENXT it just loads for a long time and then we receive an error on the bottom left corner of the screen that says “[object Object] ”. We have over 300 invoices that need to be generated each month. If this doesn't work by this Friday we will have to hire a temp to help input all of these invoices. We contacted blackbaud as soon as we noticed it wasn't working and they haven't been able to resolve the issue. Has anyone else experienced this? How can the function be taken away in database if it isn't properly working in FENXT?

Comments

  • Lisa Ford
    Lisa Ford
    Eighth Anniversary Kudos 1 Name Dropper Participant

    @Ashley Snow This is not good! I don't have nearly as many recurring invoices as you but I process mine the first Thu of every month. I hope they get this fixed! ?

  • Ashley Snow
    Ashley Snow
    Second Anniversary Kudos 1 Name Dropper Facilitator 1

    @Lisa Ford I know! Do you still have access to it in your database view for now? I would try testing it in FENXT that way if you have issues, you can let them know right away! We told them 10 days ago and they are still working on it.

  • Lisa Ford
    Lisa Ford
    Eighth Anniversary Kudos 1 Name Dropper Participant

    @Ashley Snow
    It isn't in database anymore but it looks like it will work in FENXT. Hopefully they get yours ASAP! I would contact again and escalate it!

  • Michelle Nielsen
    Michelle Nielsen
    Eighth Anniversary Kudos 2 Name Dropper Participant

    @Ashley Snow We are able to use it in the Web view. the only thing is we can't run a ‘pre’ report on the upcoming.

  • Heather Johnson
    Heather Johnson Blackbaud Employee
    Eighth Anniversary Kudos 1 Name Dropper Participant

    @Ashley Snow I checked in on your support case, a fix for your issue has been developed and will be delivered in our 3/27 FENXT release. I've asked my team to turn this capability back on for you in database view in the meantime. Sincere apologies for your experience, Ashley!

  • Ashley Snow
    Ashley Snow
    Second Anniversary Kudos 1 Name Dropper Facilitator 1

    @Heather Johnson Thank you Heather! We very much appreciate the update! Do you know when they will turn it back on in database?

  • Lori Webb
    Lori Webb
    Name Dropper First Anniversary Facilitator 1

    @Heather Johnson
    I have had nothing but trouble with it as well and now my invoices are not showing at all. It is no longer available for me either in Database view I have had a case open since the 13th. I did send an email to the person working on it asking if it could be reactivated in database view for me I didn't know if that was an option.

  • Brian Rojo
    Brian Rojo
    Tenth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Ashley Snow

    Our AP clerk HATES the way the recurring invoices in NXT. There isn't a way to filter recurring by vendor so we get pages upon pages of recurring and she had to deselect. Luckily, they turned it back in the old view.

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