AR invoices showing different totals on invoices when printing in webview but print correctly in database view

Tara Makas
Tara Makas
Sixth Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Has anyone else experienced this issue? It does not occur on every invoice but occurs mostly when there is rounding occurring. Please see example below:

It prints right in database but in webview the totals are off.

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Comments

  • Nikki Baldwin
    Nikki Baldwin Blackbaud Employee
    Tenth Anniversary Kudos 4 Name Dropper Participant

    @Tara Makas, I'm sorry you're experiencing this – please ensure to create a case with support, if you haven't already, so we can get this resolved for you (and possibly others). Thank you!

  • Tara Makas
    Tara Makas
    Sixth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Nikki Baldwin
    Hi, is there maybe someone I can speak with/email about these issues? I am finding more and more every day as I practice in web view so I can be fluent in web view before everything leaves the database. I just found another issue with printing invoices. If it has more than one page, it lists the word Email: again. Page 1, normal. Page 2, duplicated. It would be so much easier having a direct contact than to be putting in tickets for every single flaw.

  • Nikki Baldwin
    Nikki Baldwin Blackbaud Employee
    Tenth Anniversary Kudos 4 Name Dropper Participant

    @Tara Makas, yes please report all of these issues with our support team so that we can have them filed and logged to be addressed before shut-offs in database view. We absolutely need everyone having these types of issues to report to support consistently so we can understand impact and scope to fully resolve. Appreciate your feedback here, but let's definitely make sure you have support up to speed with the issues you're experiencing. Thank you!

  • Tara Makas
    Tara Makas
    Sixth Anniversary Kudos 1 Name Dropper Facilitator 1

    @Nikki Baldwin
    Hi Nikki, is there a direct email for support I can use instead of opening a ticket each time? That would certainly save a lot of time.

  • Nikki Baldwin
    Nikki Baldwin Blackbaud Employee
    Tenth Anniversary Kudos 4 Name Dropper Participant

    @Tara Makas, I'm sorry this is the only information I have for contacting support to create cases. How to Contact Customer Support?

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