05.21.25 Issues

Roxanne Chaves · May 21

Cannot run queries. Receivables > Query > we get to host.nxt.blackbaud.com/errors/broken

8b584d21b684f4245b075b10c9421528-huge-im

And all of our invoices in FENXT are gone….

3f8736157c70a9286d54c122e31cb254-huge-im

Crystal Bruce · May 21

@Roxanne Chaves Hi! I checked the hosting status page and it all seems operational, so I'd reach out to Blackbaud support: https://support.blackbaud.com/ to let them know about this issue. Thanks!

Roxanne Chaves · May 21

@Crystal Bruce

I would love to however when I go to the Blackbaud Support page, click Case Central - page does not load and goes back to Blackbaud Support page.

I then tried to click Manage Cases (to check status of cases with Blackbaud Support) - page does not load and goes back to Blackbaud Support page.

I then tried to click Chat, no movement or it takes me to a blank screen and then goes back to Blackbaud Support.

When I scroll down on Blackbaud Support page I can see Blackbaud Status/ Blackbaud Scheduled Maintenance, the green dot just blinks perpetually.

I am at a standstill here.

Crystal Bruce · May 21

@Roxanne Chaves I'm sorry to hear that Roxanne. I did just try and log in to chat support myself and was able to get through. I chose mission critical as the option and skipped putting in a case #. Would you be able to try again and let me know if you are still unable? If so, I can escalate to my team to see if there is any issues preventing you from connecting with chat support. Thanks!

Roxanne Chaves · May 21

@Crystal Bruce
Thank you. Nothing is letting us get through. It is not only me having this issue, it is happening across all users here at this site. We have also tried through various different web browsers. Please escalated this for us.

Crystal Bruce · May 21

@Roxanne Chaves Hi! Your Customer Success Manager will be reaching out to you. Thank you for making us aware of the issue.

05.21.25 Issues

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