Inactivation?

@Amber Buehlmaier
We noticed that when we deactivate a candidate, it automatically disables the parent account (therefore, they can't login and have to create a new one which then also creates a duplicate candidate). When we deactivate a candidate, I immediately go to core to enable the parent account again. This has cut down on the duplicates.

@Amber Buehlmaier Last year, this issue caused major disruptions. I’m new to the school, and we also have a new Enrollment Management (EM) team. Unfortunately, the team chose to bulk inactivate candidate records, which in turn disabled the BBID accounts of all associated family members—including current teachers and siblings of current students.

Disabling BBID accounts has a cascade of negative effects:

It creates duplicate records.

It generates a flood of calls and emails from understandably frustrated parents and staff.

It disrupts the school day for faculty members who suddenly lose access to essential systems.

It prevents current students from logging in to complete assessments or submit assignments.

While Blackbaud reportedly implemented a workaround in 2022 to address this, it's clearly not functioning as intended—I’m still fielding calls and emails from affected families.

In some cases, the records being inactivated may belong to families who only submitted an inquiry in a previous year and never completed an application. Regardless, the solution is simple: please inactivate only the application, not the entire family’s BBID accounts.

There's Idea Bank #s. Please vote!

K12OB-I-2308 - Inactivating a Candidate Should *Not* Disable Parent Account

K12OB-I-2103 - Reactivate Parent Accounts when Candidate Reapplies

I don't want to disable hundreds of Candidate accounts manually, nor do I want to reenable or merge hundreds of accounts manually. Please don't disable the BBID account. Also please extend the date to disable an inactive BBID account to longer than a year.

@Bryan Lorenzo Hi Bryan! I hope you are right about not disabling the whole family bit because I really do not want angry teachers and parents again this year!

Thank you so much for the tip to change the wording on the Login Apply Text. However, your instructions to get to the Login Setup are incorrect. To save someone else an hour of clicking around, the path should be: Enrollment Management > Admissions > Admissions Setup > Application Forms > Login Setup.

I will inquire with my Enrollment Management team to see what email they would like to use, and/or they want to just bulk reenable all recent past candidates.

I admit though that this reapplication process seems so clunky. Can we just not disable BBIDs of past candidates to begin with?

@Bryan Lorenzo Thank you so much Brian! I voted on some nice ideas I posted earlier. How would you proceed with a parent who doesn't want to reactivate a past candidate, but wants to start a new application for the past candidate's sibling? Would you just reset their BBID login in that scenario?

@Bryan Lorenzo Oh my goodness you are so awesome Bryan!!! Thank you!!!! I will share this with my Enrollment Mgt Team!