NXT email

Helen Hughes
Helen Hughes
Fourth Anniversary Facilitator 1
in Blackbaud Raiser's Edge NXT®: General Discussions

Hi , can anyone help? I've been using NXT email for 4 years now. I am included as a recipient in my email lists . I've stopped receiving my emails. I've checked I'm in the list to send to, I'm opted in and haven't made any changes to my own record. But I'm not in the recipients list produced after the send, and therefore not getting them!

Any ideas of what I can check? This concerns me, as it could also be happening to some of our supporters.

Comments

  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Kudos 5 December 2025 Monthly Challenge First Reply

    @Helen Hughes Hi! I moved this discussion from Altru to Raiser's Edge NXT. Thanks!

  • Ryan Carr
    Ryan Carr
    Third Anniversary Kudos 1 Name Dropper Participant

    @Helen Hughes I would check with your IT department to see if your email is getting caught by organizational email filters. They may have tweaked a setting that is now blocking BB emails like this.

  • Helen Hughes
    Helen Hughes
    Fourth Anniversary Facilitator 1

    @Ryan Carr, Thanks for the suggestion, but other colleagues are still getting them fine.

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