Merchant Services

Anne Swearingin · June 10

Good afternoon,

We use BB Merchant Service for credit card donations. BBMS has a fee for each transactions. We are also seeing a BKCD Processing Fee being pulled from our check account the first day of each month. How do I find out who (what company) and how this fee is calculated. It varies each month. A detailed report of fee calculations would be helpful. BBMS does a great job on the reports for the fees.

Thank you, Anne

Carrie Powell · June 10

@Anne Swearingin, this page might have the information you need:

Carrie Powell · June 10

@Anne Swearingin, and here, too: https://www.blackbaud.com/info/bbip/bbip-tier-1-processing-fees

Anne Swearingin · June 10

@Carrie Powell
No. This is not the Annual Fee. Funds are pulled the first business day of each month from our checking account. The item is showing BKCD Settlement. It varies from $85 each month and has been as much as $368.90. No rhyme or reason.

Carrie Powell · June 10

@Anne Swearingin, we don't have those fees on our bank statements, so it may be something unrelated to BBMS. (We don't use any other payment processors.)

Anne Swearingin · June 11

@Carrie Powell
We do not have any other processors either. Only BB Merchant Services. Thank you.

Alex Wong · June 11

@Anne Swearingin
Might want to check with your bank for more info on who is charging you, and if it is Blackbaud, then go to your account rep.

Anne Swearingin · June 11

@Alex Wong
Hi Alex,

We talked to the bank. Our Blackbaud rep is working on it as well. Since we do not use any other serivce for credit card processing, we might have to just ask the the to stop payment.

Thank you,

Anne

Christine Robertson · June 11

@Crystal Bruce - do we have a payments area for these questions since they cross over multiple tools?

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