Processing payments confirming check printing step missing

Mary McMillan
Mary McMillan
Second Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Has anyone else noticed that the “Did the checks print correctly?” question no longer appears after checks are “printed” (really, once the PDF is downloaded) causing the checks to automatically be added to the register without a chance to confirm?

Comments

  • Kendall Ostendorff
    Kendall Ostendorff
    Name Dropper First Anniversary Facilitator 1

    @Mary McMillan yes, I noticed that too. If I need to void or correct something I go to the “More” section under “Pay Invoices”

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  • Dhanu Thappa
    Dhanu Thappa
    Name Dropper Facilitator 1

    @Mary McMillan Hello. There is a new workflow on payment processing - Earlier After processing, the Payment Process Status window would appear to verify if the payment was printed successfully. You had the option to reprint, void, or delete the payments if something went wrong. However, now in new workflow after clicking "Generate," the Generate Payments window closes, and the payments are processed asynchronously in the background. If the payments need to be voided or deleted, that will be done from the Bank Register or payment record itself.


  • Nancy Styczynski
    Nancy Styczynski
    Third Anniversary Name Dropper Facilitator 1

    @Mary McMillan
    yes, I've been experiencing that as well

  • Becky Willoughby
    Becky Willoughby
    Kudos 1 First Anniversary Name Dropper Facilitator 1

    @Mary McMillan
    We have had this process switched by Blackbaud on us for almost a month now and our processing now takes soooo much longer when we have to do corrections to our check runs without that confirmation question.

    Blackbaud … we HATE that new process! It makes all of our processors very nervous to miss the notification that checks are ready to print and then to not have the confirmation question just makes the whole process a nerve racking experience now. Put it back!!!!!

  • Jenell Konobeck
    Jenell Konobeck
    Facilitator 1

    After generating a check payment, often times there is no download. There needs to be an improvement to this process.

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