How do I find the Calling and Texting Opt-out info for constituents in Raiser's edge NXT

Aman Bharti
Aman Bharti
Name Dropper Facilitator 1
in Blackbaud Raiser's Edge NXT®: General Discussions

I am trying to integrate Raiser's edge NXT with my product and importing list of constituents.
I want to know which constituents have opted out from Calls or Texts?

I see there is a Do Not Call status in Contact Information > Phone number but how can I know if they have opted out for texts? Is there any other place or Raiser's edge doesn't capture this information?

Comments

  • Christine Robertson
    Christine Robertson Community All-Star
    Kudos 5 Name Dropper Participant First Anniversary

    @Aman Bharti There isn't a standard field for that. Most people create a Solicit Code or a Custom Field. Since you can't send text messages directly out of the system, any information along those lines would have to be added to RE NXT by your organization.

  • Aman Bharti
    Aman Bharti
    Name Dropper Facilitator 1

    @Christine Robertson
    What do you think about the Consent options? Is that something which Raiser's edge NXT users's use?

  • Christine Robertson
    Christine Robertson Community All-Star
    Kudos 5 Name Dropper Participant First Anniversary

    @Aman Bharti It's used more by organizations outside of the US than in, but I personally like it for the functionality of being able to see a history of opt in and opt out. It's linked very closely to Solicit Codes and does require a bit of setup, but it can be very helpful.

  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Kudos 5 December 2025 Monthly Challenge First Reply

    @Aman Bharti discussion moved to Raiser's Edge NXT. Thanks!

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