Prepayment Reports

@Chasity Hopkins,

Apologies for the frustration – here is an update for you.

Identified - We have identified an issue impacting a subset of customers when attempting to generate the pre-payment report during payment processing. Our engineers are working on a fix to resolve this issue as quickly as possible. Should be later today!

You can still process payments in webview, and we'd recommend you do that so that you don't have new alignment issues attempting to print from database view but you will need to access the pre-payment report in databse view (see below).

Workaround: Users are able to generate the pre-payment report in database view. More information can be found in https://kb.blackbaud.com/knowledgebase/articles/Article/206489

Steps for running the pre-payment report in database view:

Please continue to reference this page for updates.
Jul 10, 2025 - 11:45 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.