AP Checks/ETF

Angie Jones · July 10

Has anyone tried running checks this morning? I have been assured that it works for processing checks and EFT's. I am just not so sure since prepayment reports still are not working today. I have a couple hundred checks and EFTS to process today.

Michelle Graby · July 10

@Angie Jones I'm in the same situation. I was told to generate checks (which is the step AFTER running the prepayment report) and then wait and wait and then click on the bell at the top and there should be a report. I'm going to test it with one or two checks to see what it actually does. Were you given the same directions?

Kat Walker · July 10

@Angie Jones I have a case open, but they said there was no official timeframe on when this will be resolved. We were able to run the report using the database version.

Angie Jones · July 10

@Michelle Graby
Yes I was given the same directions to run 1 or 2 of both check and EFT and if it works to run the rest.

Angie Jones · July 10

@Michelle Graby I was able to process checks and EFT's without a problem.

Angie Jones · July 10

@Kat Walker I was able to process checks and EFT's without issue.

Lynn Arbeiter · July 10

@Angie Jones I have same issue. I cannot get a prepayment report but can generate the payments.

Chasity Hopkins · July 10

@Angie Jones we are not able to generate prepayment reports. Going to try to print the checks and EFTs.

Ashley MacAdam · July 10

@Chasity Hopkins did the cheques and EFT files load? im afraid to try without the pre-payment loading.

Nikki Baldwin · July 10

@everyone, Apologies for the frustration – here is an update for you.

Identified - We have identified an issue impacting a subset of customers when attempting to generate the pre-payment report during payment processing. Our engineers are working on a fix to resolve this issue as quickly as possible. Should be later today!

You can still process payments in webview, and we'd recommend you do that so that you don't have new alignment issues attempting to print from database view but you will need to access the pre-payment report in databse view (see below).

Workaround: Users are able to generate the pre-payment report in database view. More information can be found in https://kb.blackbaud.com/knowledgebase/articles/Article/206489

Steps for running the pre-payment report in database view:

Please continue to reference this page for updates.
Jul 10, 2025 - 11:45 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Chasity Hopkins · July 10

@Ashley MacAdam I tested it with a bank draft and it worked. I logged into Database and printed the bank register report. Still no prepayment report.

Nikki Baldwin · July 10

@everyone, this should now be resolved! Please log out and back in if you do not have this update reflected.

Wanda Irwin · July 10

@Angie Jones I did the workaround in database view for my EFTs. I got a file to send to the bank and the remittance report but no Prepayment report!

I also tried printing checks and no luck with either prepayment report, or checks.

AP Checks/ETF

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