"Couldn't authenticate with the credentials provided"

Genevieve Zevort
Genevieve Zevort
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in SKY Developer General Discussions

Hi, I built a Power BI connector following one of Alex Wong's video but when under “Get Data” in BI I see the folders but it won't refresh nor open them. It gives me the following error - any clue to fix it? Thanks!

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  • Alex Wong
    Alex Wong Community All-Star
    Tenth Anniversary Kudos 5 Facilitator 4 bbcon 2025 Attendee Badge

    @Genevieve Zevort
    if you got the “Blackbaud” connector, your mez file is in the right place.

    If you can't authenticate, there are multiple potential:

    1. did you correctly update the mez file's client id/secret and subscription from developer.blackbaud.com
    2. is the application on developer.blackbaud.com having the right Scope to read data from RE NXT
    3. if you updated the Scope of the application, did you go back to the marketplace's connectedc app and approve the scope change
  • Genevieve Zevort
    Genevieve Zevort
    Ninth Anniversary Name Dropper Facilitator 1 Loyalty Badge

    93a16decccc7e65b0871cab56aa8b2b2-huge-im

    @Alex Wong Thank you, I did have to modify the scope! I also refreshed the client ID, Client secret and subscription key, then deconnected and reconnected the app. I am now getting the following message after login in and authorising the app in BI - can you help? The next message says “Authorization wasn't specified” Thank you.

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