Announcing the Launch of our Backup Request Tool for Blackbaud CRM™

Pat Conley
Pat Conley Blackbaud Employee
Tenth Anniversary Kudos 2 Participant Facilitator 1
in Blackbaud CRM™ and Blackbaud Internet Solutions™ Blog
We are pleased to announce that our new database backup request tool for Blackbaud Cloud Operations (BCO) customers is now available.There is nothing to download, and no minimum service pack is required!



Benefits:
  • Saves time and increases autonomy. The new self-service tool reduces the need to file customer support tickets.
  • Enables you to specify a date and time (from the previous seven days) for your backup.
  • Improves security.
  • View a history of backups and requests in progress.
  • Copy the SAS URI and download your TDE certificate bundle.
Authorized users can find the new tool by going to the CRM Cloud Portal and selecting Backups.



For more information on the tool and steps to permission users: What's New

Comments

  • Liz Hackett
    Liz Hackett
    Ninth Anniversary Kudos 3 February 2026 Monthly Challenge 2025 bbcon Attendee Badge

    I can't see this function in the Cloud portal as yet, is it available worldwide?

  • Pat Conley
    Pat Conley Blackbaud Employee
    Tenth Anniversary Kudos 2 Participant Facilitator 1

    Hi Liz, for security reasons your organization admin needs to first assign permission to users to be able to see this in the cloud portal. Please review the link above for more on how to do that. And yes, this is available worldwide.

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