Best Practices For Sharing TLS Requirements With Your Donors

On 15 March 2018 Blackbaud will be disabling TLS 1.0 across it's solutions in alignment with industry best practices set forth by the PCI Standards Council. We have previously blogged about how you will need to take action to prevent disruption in your Blackbaud solutions. You can find that information here.


TLS disablement will also impact your donors - and we want to help you communicate these changes with them. We've put together a best practices tip sheet to help you educate your donors about the TLS disablement. Here are some highlights:


Best practices for communicating TLS disablement with donors prior to March 15:

• Keep messaging consistent and avoid unnecessary jargon
• Leverage available communication channels
• Be prepared to answer questions from donors

On or after March 15:

• Ensure you have a communication plan in place for after the TLS disablement
• Continue to leverage multi-channel approach in communicating with donors

You can find more details and sample communications in our complete best practices tip sheet.


Looking for help with your specific transaction pages? Here are knowledgebase articles, by solution, on how to alert visitors/donors their browser is incompatible with TLS 1.1 and 1.2:

• Altru
• Blackbaud NetCommunity
• Sphere
• eTapestry
• Online Express
• Luminate

As you develop your TLS plan, your organization can get more information about TLS and the Blackbaud solutions that support TLS 1.1 here. You can also contact your Blackbaud sales representative for help selecting the best path for your organization or email customersupportassistants@blackbaud.com.