Sales support

Dmitri Potemkin · September 4

It's been two weeks since I requested pricing for phone finder and email finder in NXT. No one in sales has responded. Has anyone else experienced this problem?

Dan Snyder · September 4

PhoneFinder is often included at no cost as part of a contract. To answer your question, yes, it is frustrating that at times it takes too long to get an answer when trying to purchase something "smaller", as in not one of the enterprise solutions.

Carlene Johnson · September 4

Dimitri, if you contacted your Account Manager directly and haven't heard back yet, I suggest you reach out to your Customer Success Manager to see if they can help move this in the right direction.

Alternatively, if you reached out to a generic "sales" email, I suggest you start first with your Account Manger as they know your account, when it is up for renewal and how you might bundle things going forward.

You may also want to consider a service like Alumni Finder which many organizations use instead of, or in addition to, phone finder & email finder.

JoAnn Strommen · September 4

I encountered similar issues when trying to get info about data health. No response from account mgr. I finally created a case with support to have them forward to appropriate persons. Actually did get call from someone who answered my questions.

JoAnn Strommen · September 4

Misspoke - no response from customere success rep, not account mgr. Did not try account mgr as poor previous follow through.

https://community.blackbaud.com/discussion/comment/306469#Comment_306469

Laura Neidhold · September 8

Yes - we just renewed our 3 year contract and it was unnecessarily difficult to get information about adding additional services to our contract. We had to ask in 3 follow up emails for information on adding the AgeFinder tool to our contact and often wouldn't hear back from our rep for weeks at a time, despite a looming renewal deadline. Wishing you good luck in solidarity!

Sales support

Answers

Categories