Donor Database Manager - Remote-first, full-time. Mineapolis-St. Paul area

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Who We Are

Girl Scouts River Valleys’ mission is to build girls of courage, confidence, and character who make the world a better place. Our purpose is to boldly lead as an anti-racist organization that uplifts and empowers every girl to know their worth and lead in their world. Our commitment to a girl-led future is unwavering.

Working at Girl Scouts is an opportunity to be you at your best by being a part of a passionate team of professionals dedicated to helping Girl Scouts build their futures.

Commitment to Equity & Inclusion 

Girl Scouts River Valleys is committed to diversity, equity, inclusion, access, and racial justice, and is working to boldly lead as an anti-racist organization that uplifts and empowers every Girl Scout to know their worth and lead in their world. This means leading not just with words, but with actions. 

Diversity and inclusion have been core values of Girl Scouts since its founding in 1912. Girl Scouts River Valleys and Girl Scouts of the USA value diversity in all its forms and do not discriminate on the basis of race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability, gender, marital status, familial status, veteran status, sexual orientation, gender identification, genetic information, public assistance, local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws.

Learn more about our mission, purpose, and values online at girlscoutsrv.org.

Position Summary

Reporting directly to the VP of Advancement, The Donor Database Manager is responsible for the accuracy and integrity of donor data in the Development Team’s CRM, Raiser’s Edge NXT. This position supports the Development Team by managing queries and reports from the database, ensuring accurate gift entry, producing donor acknowledgments, recommending policy and procedure updates, and providing support for Development Team activities and campaigns.

Ideal Candidate

We are looking for someone who is experience with using Raiser’s Edge NXT or a similar donor database, therefore, someone who is tech savvy will be most successful. This role requires someone to be detail-oriented, while maintaining updated donors’ information. GSRV is looking for someone who is member-focused, while providing exceptional donor support as needed.

This role requires someone who is team-oriented and who can execute with impact. This role will require cross-functional interactions with other departments (Finance, Customer Care, and Operations).

Compensation

At GSRV, we believe that a well-structured compensation package will attract and retain talent. Therefore, we are very competitive with including a compensation package for this position that aligns with like-organizations and positions in the area. This includes: 

• Hiring range - $65,000.00 - $70,000.00 annually; Medical, Dental, and Vision
• HSA/FSA
• Employer Paid STD and LTD Employer Paid Life Insurance 403(B) Plan
• Pet Insurance
• Paid Time Off (PTO)
• 1-Week Winter Break
• 14 Recognized
• Holidays
• Paid FMLA
• Shorten Summer Fridays
• Employee Assistance Program EAP
• Infant-at-Work Program
• Hybrid Workplace
• Affinity Groups

Responsibilities

To be successful, the following are essential duties and responsibilities of this position:

Essential Duties and Responsibilities

• Raiser’s Edge database management – Database backend and NXT views
  • Handle all queries, reporting, list building, exports, and other aspects of the Blackbaud Raiser’s Edge database.
  • Maintain and improve the overall integrity of the database by updating records, merging duplicates, entering new information provided by donors, prospects, or staff.
  • Periodically review and update donor information retained in the database for accuracy and relevance. Produce donor background reporting as needed.
• Perform gift processing duties including entry, acknowledgments, pledge reminders, matching gifts and committed gift batches to finance.
  • Ensure all gift, contact and donor background data is accurately and promptly entered into Raiser’s Edge
  • Work closely with the Finance department on the daily gift report and serve as the liaison to third-party donation platforms (e.g., Salesforce, Your Cause, CyberGrants, FrontStream, Benevity, PayPal, Donor Advised Fund portals, etc.).
  • Coordinate gift processing from receipt of gift to acknowledgement letters/tax receipts. Ensure that all gifts received are processed and responded to correctly and promptly.
• Monitor and report on fundraising goals and progress using Raiser’s Edge NXT reports, Report Builder, and Dashboards.
• Generate monthly, fiscal year-end, and special financial gift reports.
• Track and manage development event attendees in NXT and provide essential reports and lists related to cultivation and fundraising strategies.
• Build, test and track custom online giving pages in Raiser’s Edge NXT to support digital fundraising campaigns and appeals.
• Provide updated mailing lists for direct mail and digital communications; populate constituent records with applicable appeals.
• Work collaboratively with Customer Care and Membership Services to integrate key data from Salesforce into Raiser’s Edge NXT.
• Reconciliation with Finance department
  • Participate in monthly reconciliation of gifts with Finance.
  • Ensure accurate data sharing between accounting software and Raiser’s Edge NXT, supporting Finance with reconciliation and audits.
  • Collect and provide reporting of data required for monthly financial closings and annual audit.
• Act as the in-house donor database expert, providing assistance to and training development staff and other key users on basic Raiser’s Edge practices. Identify additional training resources to support the team and organization in its use of the system.
• Maintain software, implement upgrades, and recommend changes as necessary in collaboration with the VP of Advancement.
• Troubleshoot database problems and act as the technical liaison with vendors.
• Update and maintain the organization’s Raiser’s Edge/Gift Processing Policy and Procedures manual.
• Perform other related duties as assigned.

Additional Duties and Responsibilities

• Collaborate with colleagues across the council, GSUSA staff, and colleagues from other councils.
• Actively participate in all-staff meetings, staff in-service training, and other meetings.
• When representing the council to both internal and external audiences, articulate GSRV’s desired image and position to all audiences.
• Actively support the council’s commitment to diversity, equity, inclusion, access, racial justice, and anti-racism. Conduct all activities with a high degree of cultural competency.
• Contribute to building a cohesive, flexible, and productive staff environment that demonstrates the values and mission of Girl Scouts and delivers high-quality customer service.
• Subscribe to the principles of the Girl Scout Movement

Competencies to be Successful at Girl Scouts River Valleys

At GSRV, we believe that when we have competencies to guide us in doing our work, while we commit to our mission and vision, we are successful. You are required to apply these competencies into your day-to-day work.

Team Engagement

Employee demonstrates the practices of having courageous, clear, friendly, and productive conversations with each other and are expected to contribute to building a respectful work environment for everyone.

Communication and Accountability

Employee is able to effectively communicate with others in multiple ways to be successful in completing work and tasks. Employee can articulate thoughts and expresses ideas to others providing valuable and timely information. The employee is driven to accomplish outcomes, deliverables, and communicates proactively about impacts to deadlines and work.

Professional Growth

Employees utilize multiple ways to support growth at GSRV. There is enthusiasm for learning and growing in a diversity of ways and an eagerness to apply knowledge gained in their work and the organization.

Innovation Leading to Impact

Employee contributes ideas and solutions to improve work strategies showing willingness to take thoughtful risks and failing forward, creating new and improved ways of doing things.

Equity Focused

Employee incorporates GSRV’s equity framework and anti-racism guidance document into their work, decision, and actions.

Work Performance

Employee is proactive in working to understand the goals, roles, and responsibilities of their current position based on their job description and their manager’s guidance. Overall, if goals are not met, there are strategies put in place to support outcomes.

Strategic Mindset
Employee is mission and vision driven. The manager is constantly assessing data and measuring outcomes against
goals.

Transformational
Employee learns from what has transpired in the past and understands current trends for future planning.