Canadian JustGiving Users - What to Report To CRA

Sean Eliuk
Sean Eliuk
Sixth Anniversary
in Blackbaud Raiser's Edge NXT®: General Discussions

Hello, I have a question for Canadian users of JustGiving. Earlier in 2025, Blackbaud changed its Canadian receipting format. Previously, voluntary contributions (to cover platform fees) were included in the donation and eligible tax receipt amount. Now, these contributions are treated as “tips” to the JustGiving platform and are not tax receiptable on automated receipts. However, the data sent from JustGiving to RE NXT still includes the voluntary contribution in both the donation and receipting amounts.

How are your organizations dealing with this change? Specifically, are you including voluntary contributions in your gross revenue, and are you tracking them separately for T3010 reporting?

Would appreciate any feedback or examples of how other Canadian charities are handling this.

Answers

  • Aldera Chisholm
    Aldera Chisholm Community All-Star
    Sixth Anniversary Kudos 5 Raiser's Edge NXT Fall 2025 Product Update Briefing Badge First Reply

    To confirm, is the donors automated receipt amount from JustGiving different than the value you are seeing on the receipt amount on the gift when it comes over in RE? That is going to be an audit nightmare.

    I haven't played in JustGiving in the last year so I'm not 100% up on their changes. Is Just Giving running the new method like NXT forms where you can choose "Donor Cover" vs "Complete Cover"? If they can't fix the integration to have the receipt amounts align, I personally wouldn't use them.

Categories