Credit card fees - Regions One Pass

Amanda Freeman
Amanda Freeman
in Blackbaud Financial Edge NXT® General Discussions

Is anyone else having issues out of nowhere saying their credit card feeds are not connected/no data/etc? We use the blackbaud P Cards with Regions One Pass Treasury Management. Support keeps giving unhelpful information like try refreshing the feed, etc., without reviewing our 5 plus years of history with this system.

Answers

  • Heather LeVan
    Heather LeVan Blackbaud Employee
    Eighth Anniversary Kudos 1 Name Dropper Participant

    Hi, Amanda. Curious if you have an OPEN case with support? With the Blackbaud purchase card it is a guaranteed connection, so you should be able to get this resolved.

  • Amy Brown
    Amy Brown
    Fourth Anniversary Kudos 1 Name Dropper Facilitator 1

    i have an open ticket with this same issue. Its been since Friday. Hope they can resolve this soon!

  • Joyce Clapp
    Joyce Clapp
    Facilitator 1 First Anniversary

    We've not been able to connect with Regions Bank even once. We've had our Pcards since May and still cannot use them. I asked so many people at BBCON and no one could help me. I'll admit since the conference I've not had a chance to talk to the bank again. In the meantime, we use bill.com.

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