Emergency contact tile disappeared for users

Diana Holden
Diana Holden
Fifth Anniversary K-12 Fall 2025 Product Update Briefing Badge Kudos 1 Name Dropper
in Blackbaud K–12 Education Solutions™ General Discussions

I just ran into an issue with some of our users and wanted to see if I am missing something on our end (or if I missed an update).

Several of my users with access to the student profile (attendance manager, for example) no longer have an emergency contact tile on the student profile page. We think this happened within the past week but aren't sure. Nothing has changed in the user role/task access on our end. Users with platform manager access and the nurse role have the tile. I'm not seeing anything that could have caused the change — but realize that I may have missed something in this crazy, busy time of year. If I'm missing something basic, please feel free to tell me!

Attendance manager view of tiles

contact card non emergency.png

Platform manager view of tiles

full tile list.png

Answers

  • Brian Gray
    Brian Gray Community All-Star
    Eighth Anniversary Kudos 5 bbcon 2025 Attendee Badge K-12 Fall 2025 Product Update Briefing Badge

    I impersonated one of my (real) Attendance Managers and looked at the record in Academics for one of my (fake) students who has (fake) emergency contacts. The emergency contacts are listed when I click See more.

    image.png

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  • Diana Holden
    Diana Holden
    Fifth Anniversary K-12 Fall 2025 Product Update Briefing Badge Kudos 1 Name Dropper

    Bryan,

    Thank you. We were looking in that area, but didn't notice that the emergency contacts had merged and were in the same order as the tile. I'm glad this was just me overlooking the change!

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