Can we query on the email address used for event registration?

Alan French
Alan French
Tenth Anniversary Kudos 5 Name Dropper Participant
in Blackbaud CRM™ General Discussions

Does anyone know if it's possible to query on which email address a constituent used for a specific event registration? People don't always sign up for events with their primary email, and we'd prefer to send joining instructions and post-event communications to the email that they used to register for the event, even if it's not the primary.

And if we could identify the email address, would we even be able to get BBCRM to send to a non-primary email address?

Answers

  • Peggy Parviainen
    Peggy Parviainen
    Tenth Anniversary Kudos 1 Name Dropper Participant

    I'm not sure if you can get it directly in the front-end, but if you have the read-only database access, it is 'queryable' using sql. We've created a data list for our events with the information from unprocessed BBIS transactions, including the email used (using SDK), but you could probably do something. I don't think it would be able to use the email directly, but it can be surfaced and perhaps automated to be added to the record somehow.

    2025-12-19_08-55-05.jpg

    .

  • Alan French
    Alan French
    Tenth Anniversary Kudos 5 Name Dropper Participant

    Thanks Peggy - we don't have read-only database access (yet - we'd like to at some point in the future) so I'll pop this one on the backburner for now and revisit it later on

Categories