Has anyone else seen rsAccessDenied when running reports?

Lauren Hekelnkaemper
Lauren Hekelnkaemper
Third Anniversary Name Dropper Participant Facilitator 1
in Blackbaud CRM Developer Discussions

Last Friday we started to receive errors when clicking View report on all reports with all users and on all browsers with cleared caches. The error says "The report could not be loaded. The permissions granted to user '[USERNAME]' are insufficient for performing this operation. (rsAccessDenied)". The username contains our site ID and "Rpt". Blackbaud set up this user, not an admin. The report doesn't time out, it just never runs. And it is for any date range including "Today".

We have an open case with Blackbaud support but we are curious if anyone else is receiving this error when running a reports like Event Attendance.

Answers

  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Kudos 5 February 2026 Monthly Challenge First Reply

    Hi @Lauren Hekelnkaemper - checking in to see if you received a solution with the open case with support?

  • Lauren Hekelnkaemper
    Lauren Hekelnkaemper
    Third Anniversary Name Dropper Participant Facilitator 1

    We are still experiencing the same error message and cannot access any report.

    I have asked that the case priority be escalated and they have now had me test the reports twice today. But it has not been successful.

    We are still awaiting a solution.

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