Issues with deposits in receivables

Rachelle Boettcher · February 24

We are experiencing intermittent error messages when saving payment applications. It appears that the web program is timing out as the green circles pulsate. Support suggested switching from Microsoft Edge to Google Chrome or to use a private window. However, the issue does not resolve when switching browsers or using a private window. Support was unable to provide any date for a permanent solution.

Is Blackbaud going to fix this problem or ignore it like they do everything else?

Crystal Bruce · February 26

Hi @Rachelle Boettcher — can you share your case number with me via private message? I was unable to find a case linked to this issue under your name. I'll look it up by case # and check with my team on the status. Thanks!

Rachelle Boettcher · February 26

I sent you the PM as requested with the case number.

Issues with deposits in receivables

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