Accounts Receivable Deposits and Credits

Kevin Merrell
Kevin Merrell
Second Anniversary Facilitator 1 Blackbaud Certified
in Blackbaud Financial Edge NXT® General Discussions

Is anyone else having issues with AR deposits and credits in NXT? We cannot apply them to invoices. We keep receiving the error message: "Full support for term discounts will be available in a future release." Blackbaud removed deposits and credits in database, so we just can't do a critical part of our job. I have had a support case for over three weeks now, and I keep getting the runaround (as with just about every case I open). Not sure what to do here.

Answers

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    I ran a test in my sample database, and I'm getting the same message even trying to save an AR invoice with terms on it in, webview. But if I enter it in DB view , no problem. In this case, the terms message, looks accurate as terms aren't fully supported in webview. You'll have to enter/ save, and do applications in DB view until they allow the use of terms in webview.

  • Kevin Merrell
    Kevin Merrell
    Second Anniversary Facilitator 1 Blackbaud Certified

    Why would they remove the full feature of deposits and credits from database if it doesn’t work in NXT yet? I can’t create them in database.

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    I would go back to support and point out there is no recourse in webview, and they'll have to enable it back in DB view for you. I've seen this done before. I would call in , not chat and use your existing case number if it's still active so they see any previous notes. Point out the Catch 22 it's got you in. They'll likely have to run it up the flagpole, but be persistent. I'd even point out not being able to apply the payments to invoices with terms, will impact AR reconciliations to GL as the reports will be inaccurate.

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