NXT Outage Today?

Ellen Callahan
Ellen Callahan
Fourth Anniversary Kudos 1 Name Dropper Participant
in Blackbaud Raiser's Edge NXT®: General Discussions

Is there an NXT outage right now? No updates on the status page and cannot get through via chat. 504 errors on all NXT pages and giving pages on our organization's website.

Answers

  • Marcie Eastwood
    Marcie Eastwood
    First Anniversary Kudos 1 Name Dropper Facilitator 1

    @Ellen Callahan Same issues for me here. I've resorted to reporting it on Downdetector. :)

  • Joe Moretti
    Joe Moretti Community All-Star
    Kudos 5 Third Anniversary Raiser's Edge NXT Fall 2025 Product Update Briefing Badge First Reply

    There is an option: RE DATABASE VIEW. It is operational. Should always keep that open,

  • Andrea Wilson
    Andrea Wilson
    Tenth Anniversary Blackbaud Certified Name Dropper Kudos 1

    I can see multiple products have major outages on the status page, https://status.blackbaud.com/ although there is an update saying NXT is now resolved:

    Past Incidents

    Mar 24, 2026Active Issue Alert – Raiser's Edge NXT - 000665512

    Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
    Mar 24, 08:45 EDT

    Update - We have identified an issue impacting a subset of our customers causing their Citrix access page to be blank. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
    Mar 24, 08:32 EDT

    Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
    Mar 24, 08:20 EDT

    However, it still isn't working for me 🤔

  • Marcie Eastwood
    Marcie Eastwood
    First Anniversary Kudos 1 Name Dropper Facilitator 1

    @Joe Moretti Agreed. I opened it first thing this morning so I am still able to do most of what I need to. I love database view. sigh

  • Carlene Johnson
    Carlene Johnson Community All-Star
    Tenth Anniversary Kudos 5 Facilitator 2 PowerUp Challenge: Data Health #3

    Here's the status page as of 1:52pm on 3/24/26 - so it is definitely widespread. Luckily I'm in the system for at least one of my clients so can continue to get work done!

    image.png
  • Karen Diener
    Karen Diener
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    Whenever you experience an issue, check status.blackbaud.com before anything else. Yes, it sometimes takes a few minutes the issue to be recognized and posted there, but it is the best place to check.

    When there is nothing posted and you are having problems, chat support - IF you can access it - is the next step. When customers start flooding support with issues it gets attention and investigation.

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