The most recent content from our members.
I am new to Altru and am having trouble setting up staffing resources. I know how to set up a staffing resource for an itinerary, but I do not know how to assign my staff to the itinerary. How do I load the staff names into Altru to be assigned to the group sales events? Also is there a way to see which staff are assigned…
Hello, Has anyone developed a workaround for accepting group sales payments online? I am thinking I could create a daily sales program and a fund dedicated to rentals and have our events people send the link to their clients. When we receive a payment, we can then do a non-fiscal refund and sale on the reservation. It's a…
I have set up a discount for group reservation and when the customer made the deposit (or partial payment), it triggered the whole discount amount to show up on the discount report, which is not supposed to be until the arrival date. Please advise us how to set up the discount or to avoid the discount amount from showing…
We are thinking ahead to next summer and starting to plan camps. Wondering what software everyone is using for camp registrations? I know it can be done in Altru but we are interested to hear pros and cons from those of you using it. We would love to find a solution that also allows parents to register online and also…
Hi all, Our museum is beginning to offer structured, hour-long Outreach Workshops that occur offsite. I am this close to getting it right in Altru, but need a little help. What I'm currently doing is booking these as Group Sales. I have created an “Outreach Workshop” Group type, and “Outreach Participant” as a Group Sales…
Is there a way to scan group sales tickets so that they show up in the scan column in the event attendance report? This is the report we use most often for attendance reporting and it would be great to have a more accurate view of the attendance number. Thanks!
Does anyone know if there is a way to take online payments for Group Sales reservations? I would love to be able to send groups a specific link where they can pay deposits for their reservations. Right now we are spending a lot of time trying to coordinate with people over the phone to get their credit card info. Thanks!
Hi everyone, We are in the beginning phases of our Altru implementation and are well-known in our community for providing school group field trips. In our busiest times of the school year, we can handle anywhere between 2 and 6 schools (and their subgroups) all moving around the different locations of our building for…
Does anyone know of a way to configure group sales so that when making a group booking with an existing patron, the patron's attributes are displayed on the booking page? For example, If a school is Title 1.
Hello, I have a bunch of Program Events and each one has its own custom acknowledgment email that has been enabled. However, the default acknowledgment email is still going out instead of the custom one. I can't understand what the problem is. I read on another thread that if more than one item is purchased in the same…
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