Going deeper to 'optimize' a pull #

**Warning… long post**

Okay, Direct Mail folks, I want to pick your brain.

I've been in the role for a year now, and I've been enjoying the ability to stats the heck out of everything, use some logic to build queries etc... that really tickles the right part of my brain.

But, I've been asked to 'go deeper', and I think I'm up against a wall. See if you can point out the obvious to me as I'm stymied.

--Normally--

We pick our folks who'll get our DM appeal based on criteria like "Have they given to this appeal in the past few years? or have they given to this kind of fund in the past few years?" Then I also add in that maybe that gift should be more than $X... something along those lines.

We'd get lists of 9-15k recipients. Spray and pray.

I'd like to reduce that and be a little more narrowly focused. So I've been playing with the # of years (i.e. more recent donors), and/or how much is their average gift. So I can get that to reduce down to like a comfy 5k recipients. (We'll still complement our traditional media with digital counterparts so those not 'mailed' may still get email or social media hits)

--Boss wants deeper--

He wants me to go even further and sure, reduce the recipients, but by a lesser degree and I should use some math to back up where that optimal point is.

If this were some 1st year calculus or even Grade 10 quadratics, I'm sure I could calculate.

What he's thinking is that I can do one query pull of a 'high calibre' potential donor list.

Then do the same where the criteria is relaxed a little.

Then again...

...and keep going until I can calculate the ROI might be approaching to negligible.

I understand the logic, but I don't know how to 'implement' that.

If I say 'within 3 years and more than $100'... how can I reasonably say that those 3000 donors are likely to get a 6% return with an average gift of $150... [so I could 'expect $150 x .06 x 3000

Then those 2000 donors who are 3-5 years or more than $50 are likely to say 3% return with an average give of $100 [so expect 2000 x 0.03 x $100]...

The 1000 who are 5-7 years (all double checking that they're not also in 1st or 2nd group) are going to get 2% return with an average of $50 [so expectation of 1000 x .02 x $50]

and so forth...

those are some 'assumptions' that I feel we're guessing on... or how could I calculate it? I could pull the query of those that match and have the summary of their average gift and try that... but the response rate is just ...

I don't know if this is possible.

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Comments

  • Dariel Dixon
    Dariel Dixon Community All-Star
    Seventh Anniversary Kudos 5 First Reply PowerUp Challenge #3 Gift Management

    @Ryan Moore Congrats on your first year! What you are attempting is pretty ambitious to say the least. I'll say this…you'll never be able to say with much certainty what a segment will do without testing. Each population is different, and you may need to run an A/B test with a control. You know what the regular results have been. See how a different segment responds and if there is a significant difference in the results.

    I've had Mail segments that were clearly nonresponsive, but we wanted to have the empirical data to drop the segment. It's helpful, but a bit wasteful sometimes. In my case, the segment that didn't respond was quite small so we didn't waste much resources mailing and printing to them.

    I'm not sold that there is a magic formula that will make this easy. This is a practice, not a complete science and there will be a bit of trial and error along the way.

  • @Dariel Dixon we're not going to be sending them different asks… jus I want to analyze how a ‘lower tier’ may respond to that ask… I'm guessing there's nothing for me to guess now.

    I guess I could query group A [given to cancer last year], then query group B [given to cancer within 3 years], then query group C [given within 7 years] … or something.

    I'd have to put some ‘marker’ on them as A,B,&C will get the cancer appeal, and if they donate… i can see if A or B or C had the better return?

  • Dariel Dixon
    Dariel Dixon Community All-Star
    Seventh Anniversary Kudos 5 First Reply PowerUp Challenge #3 Gift Management

    @Ryan Moore Exactly. You can think about hypotheticals all day. Doing a test will give you some solid data to determine if you need to continue to include group C in the appeal. I would suggest using different appeal codes if you have those printed on your letters. I'm not a big fan of packages for this. It's much easier to report on different appeal codes, even if the only change is internal to your department.