Add-on ticket sales
Looking for ideas or best practices- we are in the implementation stage and looking for help from current Altru users.
We have our General Admission (set up as a scheduled program because we want to make the tickets date specific). The general admission is a self guided visit using an app to navigate through the tour path. We also offer some guided behind-the-scenes experiences that we charge an additional $10 per person for. We have multiple add-on tours and each runs at specific times during the day so they'll need to be set up as scheduled programs as well. These can only be purchased with a general admission ticket.
Our current system allows us to list all the different ticket types of one check-out page. With Altru we will have a different web form for each of these scheduled programs. I'm worried about the customer experience when purchasing tickets. It seems that customers will have to add general admission and then navigate back to a new ticketing page to add on the other tickets.
What have you all figured out as the best way to do this? I can create a combo ticket that includes multiple items as one price but with several add-on there would be way too many options. And what if someone purchases just general admission and then wants to upgrade/add one of the add-on experiences?
Comments
-
@Kendra Decker
Hi Kendra!This was a major challenge for us as well. We were upwards of 1,500 combos until we created a partnership with Social Good. They have been able to develop a custom webform for us that allows for a dynamic shopping cart experience. Feel free The Florida Aquarium out as an example!
1 -
@Beth Trainer
Thank you!0 -
I appreciate your help. I think we are finally at the state where we want to create those ticket combos. Do you have a contact with Social Good that you would be willing to share?
0 -
@Kendra Decker Hi yes, absolutely! Rick Hernandez would be a great resource for you. He is the CEO and Founder and was wonderful to work with during our implementation. rick@socialgoodsoftware.com
0
Categories
- All Categories
- 6 Blackbaud Community Help
- 209 bbcon®
- 1.4K Blackbaud Altru®
- 394 Blackbaud Award Management™ and Blackbaud Stewardship Management™
- 1.1K Blackbaud CRM™ and Blackbaud Internet Solutions™
- 15 donorCentrics®
- 359 Blackbaud eTapestry®
- 2.5K Blackbaud Financial Edge NXT®
- 646 Blackbaud Grantmaking™
- 563 Blackbaud Education Management Solutions for Higher Education
- 3.2K Blackbaud Education Management Solutions for K-12 Schools
- 934 Blackbaud Luminate Online® and Blackbaud TeamRaiser®
- 84 JustGiving® from Blackbaud®
- 6.4K Blackbaud Raiser's Edge NXT®
- 3.7K SKY Developer
- 243 ResearchPoint™
- 118 Blackbaud Tuition Management™
- 165 Organizational Best Practices
- 238 The Tap (Just for Fun)
- 33 Blackbaud Community Challenges
- 28 PowerUp Challenges
- 3 (Open) Raiser's Edge NXT PowerUp Challenge: Product Update Briefing
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Standard Reports+
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Email Marketing
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Gift Management
- 4 (Closed) Raiser's Edge NXT PowerUp Challenge: Event Management
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Home Page
- 4 (Closed) Raiser's Edge NXT PowerUp Challenge: Standard Reports
- 4 (Closed) Raiser's Edge NXT PowerUp Challenge: Query
- 779 Community News
- 2.9K Jobs Board
- 53 Blackbaud SKY® Reporting Announcements
- 47 Blackbaud CRM Higher Ed Product Advisory Group (HE PAG)
- 19 Blackbaud CRM Product Advisory Group (BBCRM PAG)

