unable to print 1996s

We have printed out the 1099s forms, but we are pending to print out the 1096s forms. When I click display form only 11 entries appear instead of the 75 that I printed. The data and vendor's information are missing, and the system is not allowing me to move forward. The second issue that we are having is that the system is no longer displaying the report of 11 entries. Instead, it is showing me a “Multiple 1099 Data file” box with the option to save, import, export, merge etc. I need help with getting to the original report and getting passed this “box” display