Actions API failing (HTTP 500 Error)
The “Action List (All Constituents)” API is returning an HTTP 500 error for all calls today (7/17/2024). I'm running the same code against the Constituent List, Address List, etc API's and those are all working. Even running the Actions API in the “Try it” console is failing.
Is anyone else encountering this issue?
Comments
-
@Mitch Hollberg
i just used the try it console for action list all constituent and it is working for me, so it is not a global issue.0 -
@Mitch Hollberg I am experiencing the same with actions using the HTTP request in my flow and have been for a couple days. I also have a flow to add new students from an Excel table and that is “failing” by just continuously running. It is able to get the data from the Excel table, but the next step of adding a new constituent is not triggering.
0 -
@Dan Snyder
can you post some screenshot of what action is failing, with error of fail, and the same action when in editing mode.0 -
Hi, @Mitch Hollberg
My Sky API scripts started failing on Tuesday, and I'm unable to authenticate when using “Try it”. I just opened a support case.
0 -
I have an open case about this and referenced your post in the notes so hopefully we can get this resolved.
@Alex Wong
I kicked this one off this morning and it is still running 2 hours later. basically it is at 11 retries at this point and I suspect will fail when it hits about 3 hours (more below)
Here is an error from yesterday and the flow ran for 3 hours
Here is edit mode:
1 -
@Dan Snyder
I am looking at the actoin list for all constituent api endpoint, and does not see a query parameter for “completed” that is of type boolean.Here's my call without any query paramter that is successful:
here's my call with the date_added parameter, which I used the same expression , except a little longer time ago as I'm not sure if we got something in last 24 hours: addHours(utcNow(), -2000)
then added the completed=false parameter:
they are all successfully ran.
so while the API documentation did not say anything about the completed parameter, the endpoint will take it, but I checked the returned actions, this parameter is definitely ignored.
the run that has the completed=false, you can see both true and false is returned it is possible that BB changed this at some point but I haven't seen any announcement of this.
The documentation did mention a “computed_status” parameter, though I am not sure if that's the data point you want. You might want to use a “filter array" action to filter on the completed=false actions instead.
Though the issue you hae is not related. The only other situation I can think of is server related. Are you hosted in Azure or Blackbaud hosting?
0 -
@Dan Snyder
I would check the action's setting on retry too, don't use default retry policy, it doens't make sense to error out so many times and exponentially retry and have the flow run for 3hr.I recommend a fixed retry
5 reties, retry every 30 seconds.
1 -
@Alex Wong
We are Azure hosted. My try it without any parameters returns the 500 error. I wonder if the recent action list improvements have anything to do with this issue as it was running just fine for I'd say a couple months but now it is failing.0 -
@Dan Snyder
yea, this is odd, you will want to open a support case and most likely have to esculate as regular support team for RE NXT (there is still no SKY API related support team) is generally unable to help.@Erik Leaver may be able to help move things along faster too if you provide the support case #
0 -
Thank you Dan.
For what it's worth, here's what I get when calling the Actions List endpoint using the “Try it” option on the API documentation page (here: https://developer.sky.blackbaud.com/api#api=56b76470069a0509c8f1c5b3&operation=ListActionsAllConstituents)
0 -
@Alex Wong Ah, great point I just changed it so it will give me an error faster. Thanks for that tip.
@Mitch Hollberg That is the exact error I had with the same endpoint.
0 -
@Mitch Hollberg I'm also getting the error on a few environments that we support. In my case, it's Error 502 Bad Gateway. All other endpoints are working effectively. I'm starting a case
0 -
@Mitch Hollberg Scratch that, I think 502 Bad Gateway is a Power Automate response. In Try it, I'm getting the same Error 500, Internal Server Error
0 -
@Alex Wong Confirmed a bug has been submitted & being triaged.
0 -
@Mitch Hollberg
Thanks to everyone that chimed in on this thread. As of about 4PM Eastern time on 7/23/2024, the “Action list (All constituents)” API seems to again be working (at least for me).
I'm still interested to know if anyone else continues to experience issues with this, but at least for now I'm able to pull all the actions data I need.0 -
@Mitch Hollberg Mine seems to be working today as well.
0
Categories
- All Categories
- 6 Blackbaud Community Help
- 209 bbcon®
- 1.4K Blackbaud Altru®
- 395 Blackbaud Award Management™ and Blackbaud Stewardship Management™
- 1.1K Blackbaud CRM™ and Blackbaud Internet Solutions™
- 15 donorCentrics®
- 359 Blackbaud eTapestry®
- 2.5K Blackbaud Financial Edge NXT®
- 646 Blackbaud Grantmaking™
- 563 Blackbaud Education Management Solutions for Higher Education
- 3.2K Blackbaud Education Management Solutions for K-12 Schools
- 934 Blackbaud Luminate Online® and Blackbaud TeamRaiser®
- 84 JustGiving® from Blackbaud®
- 6.4K Blackbaud Raiser's Edge NXT®
- 3.7K SKY Developer
- 243 ResearchPoint™
- 118 Blackbaud Tuition Management™
- 165 Organizational Best Practices
- 238 The Tap (Just for Fun)
- 33 Blackbaud Community Challenges
- 28 PowerUp Challenges
- 3 (Open) Raiser's Edge NXT PowerUp Challenge: Product Update Briefing
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Standard Reports+
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Email Marketing
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Gift Management
- 4 (Closed) Raiser's Edge NXT PowerUp Challenge: Event Management
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Home Page
- 4 (Closed) Raiser's Edge NXT PowerUp Challenge: Standard Reports
- 4 (Closed) Raiser's Edge NXT PowerUp Challenge: Query
- 779 Community News
- 2.9K Jobs Board
- 53 Blackbaud SKY® Reporting Announcements
- 47 Blackbaud CRM Higher Ed Product Advisory Group (HE PAG)
- 19 Blackbaud CRM Product Advisory Group (BBCRM PAG)