Generative AI Acknowledgements: Now Generally Available in All Regions

Fundraising relies heavily on stewardship to maintain donor support; it’s essential and yet time-consuming work. Artificial intelligence can help alleviate some tasks like generating and personalizing some donor acknowledgement emails. We’re releasing Generative AI Acknowledgement capabilities for Blackbaud Raiser’s Edge NXT® to give a first experience of this cutting-edge technology.

Tell me more!

Use Raiser’s Edge NXT Generative AI Acknowledgements to simplify the process of creating, personalizing, and sending individual acknowledgement emails to constituents for special contributions. You retain the power to revise and personalize each individual message. This upcoming feature empowers you to:

• Generate and send a single acknowledgement email that will be saved to the constituent's gift record.
• Personalize the email, auto-filling the recipient’s address, salutations, donor, and gift information.
• Customize the signature, including images.
• Specify the content/verbiage to be included in the message.
• Specify the tone of the message (formal, informal, or fun).
• Access a copy of the email sent to the donor.
• Segment acknowledgements based on their origin within your organization.

Note that AI Acknowledgements are English language-based at this time, with spelling localized for the customer's country. We're working on options for alternative languages.

Security

Access to AI Acknowledgements is regulated by the Raiser’s Edge NXT security role. Administrators must be granted explicit permissions to view, create, and send AI acknowledgements to donors. The new AI profiles separate the create/view function from view/send to afford more fine-grained control over use of this feature.



Generative AI Acknowledgements for Raiser’s Edge NXT are part of Blackbaud’s Intelligence for Good initiative in which we’re building complete, ready-made AI solutions to address specific challenges related to fundraising, stewardship, and more.

How Can I Learn More?

• Watch the Raiser's Edge NXT Feature Focus webinar recording: An Introduction to Generative AI Acknowledgements.
• Take the Blackbaud University eLearning course: AI Email Acknowledgements.
• Check out the Blackbaud Knowledgebase page for more information on this feature.