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Blog Posts

  • IIS 8/8.5 & Blackbaud Web Products: Windows Server 2012 / Server 2012 R2 Series Part Five
    With Windows Server 2012 and Server 2012 R2, Microsoft has once again upgraded their web server feature set (Internet Information Services) to version 8 and 8.5 respectively.  Implementing IIS for Blackbaud products is fairly straightforward, however there are some additional steps regarding .Net Framework features that must also be installed. ... more
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  • Remote Desktop Services: Windows Server 2012 / Server 2012 R2 Series Part Four
    Remote Desktop Services (RDS), formerly known as Terminal Services, is a Windows Server Role that allows end-users to remotely connect to a session on the server.  Remote Desktop Services allows for access both internally in a LAN environment and externally from locations outside your organizations network and can reduce the number of ... more
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  • Windows Firewall: Windows Server 2012 / Server 2012 R2 Series Part Three
    In continuation of our Windows Server 2012 and Windows Server 2012 R2 series, we will be discussing firewalls and some of the new features made available in the latest version of Windows Firewall.  While a firewall makes for a great defensive measure against malicious network traffic, it can cause problems for applications that rely on network ... more
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  • User Account Control (UAC) / NTFS Permissions: Windows Server 2012 / Server 2012 R2 Series Part Two
    Two important considerations in modern Microsoft operating systems are New Technology File System (NTFS) permissions and User Account Control (UAC) settings.  It is important to discuss the impact of User Account Control (UAC) and New Technology File System (NTFS) in Windows Server 2012 and Windows Server 2012 R2 and discuss how they impact ... more
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  • Windows Server 2012 / Server 2012 R2 Series Introduction
    Organizations are often slow in adopting new server operating systems (OS).  Peter Waterhouse recently wrote a very compelling article that discusses the need for IT professionals to constantly evolve and adapt to the changing technological landscape.  The decision to upgrade to a new server OS continues to be driven by the added features, which is ... more
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  • Check Out the New Knowledgebase Changes Coming Your Way!
    We invite you to read more about the new Knowledgebase changes happening here in Support. Check it out:   New Knowledgebase Changes . If you want to be in the know, make sure to   subscribe   to our Support News blog! more
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  • SQL Server: Ports
    What SQL Server ports are used with Blackbaud databases? Blackbaud products can use either static or dynamic ports for SQL depending on your preference and if you are using a default or named instance of SQL. If you will use a static port, you can choose the port number that will be used for your SQL instance.  However, if you choose to use dynamic ports in ... more
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  • SQL Server: Protocols
    To continue with our SQL Server series started by Tim Morrill, this article will discuss the selection of the types of protocols you may want to use for SQL Server and their relation to Blackbaud version 7 products. Configuring how the workstations will connect to your database is one of the most important tasks in setting up SQL Server. You want the users ... more
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  • SQL Server: Browser Service
    Have you ever tried to attach your database in the Blackbaud Management Console and your SQL Server instance is not listed? Additionally, you may have seen one of the following errors or variations of these errors when trying to log into The Raiser’s Edge, The Financial Edge or The Education Edge: Error: Unable to establish database connection. ... more
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  • Intermittent Errors: How to Identify and Diagnose Network Connectivity Errors
    You may have seen intermittent errors from time to time appear in your software like these: “Error: Runtime error '-2147211486 (80042722)' Error: General ODBC Error: [Microsoft][ODBC SQL Server Driver]connection read. Native error: 10054”, “Error: General ODBC Error: [Microsoft][ODBCSQL Server Driver]Communication link failure. Native ... more
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  • How to Install and Configure SMTP
    Simple Mail Transfer Protocol (SMTP) is a protocol used on a daily basis by everyone who sends email. Organizations like Microsoft and Google now offer Software as a Service (SaaS) for email. SaaS is becoming a popular, cost effective solution for most organizations. Today we will be installing and configuring Simple Mail Transfer Protocol (SMTP) to ... more
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  • SQL Server: Authentication Types
    To continue with our SQL Server series started by Tim Morrill, this article will discuss the selection of the type of authentication you may want to use during the installation of SQL Server and their relation to Blackbaud 7 version products. For the purposes of discussion, we will be referring to SQL Server 2008 R2 and SQL Server 2012. Note:   Blackbaud ... more
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  • Troubleshoot Errors with Process Monitor
    Does this sound familiar, a user calls you up saying every time I do a specific set of steps, I get this error.  You go to their machine and when you log in as a local administrator, you can do the same process without error.  You know that this is a permissions issue and now you face the often arduous process of figuring out what permissions need to be granted to ... more
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