Help! My logo and large banner image won't show up correctly on my TeamRaiser page

Jeannie Neathery

This is our 2nd year with TeamRaiser - copied the event and all is well except the large photo that should display on the welcome page and our logo that should display in upper left corner.  Any ideas?

  http://hinds.convio.net/site/TR?fr_id=1060&pg=entry

Jon Reich

The logo looks to be pulling in the TR ID .... so you'll need to upload a logo w/ the name:  logo-1060.png  (last event was likely logo-1040.png).


See here:
http://hinds.convio.net/images/content/pagebuilder/logo-1040.png (works)
http://hinds.convio.net/images/content/pagebuilder/logo-1060.png (doesn't exist in the image library yet)


Hope that helps point you in the right direction!


- Jon


--

Jon Reich * Partner * Cathexis Partners * jon@cathexispartners.com * p.605.377.8147

Jeannie Neathery

I tried that, still no luck : (

Philip Nawrocki

Jeannie Neathery‍ not sure what you did, but its working now.


I tested it in Firefox in regular and private browser.


Thanks,


Phil

Jeannie Neathery

I just finished a chat with Blackbaud and they helped me fix it - some coding (hard for a mere mortal such as myself) and some other technical stuff.  I'd like to give a shout out to Caroline, the chat support person who helped me - she's amazing : )

Jennifer Peters

Hi Jeannie-

Your Customer Success team has several Road to Success Sessions this month on things to think about as you are launching your TeamRaiser event with more to come in February (think Coaching emails) and March (reporting and things to think about for Day of Event). You can register for them here: https://hello.blackbaud.com/TeamRaiser_RoadtoSuccess.html


Toward the bottom of that page, you'll also find "Jump-Start Your Success Sessions" which are On-Demand quick sessions (15-30 min) from everything you need: Copying Your TeamRaiser event, updating your slideshow, updating global navigation, segmenting with the coaching email tool....and we'll have more on the way.


Hope you'll join us for a few of these sessions this year!

Jen

Jeannie Neathery

Thank you for the additional resources! Chat support was able to resolve my issues : )