Pre-Registered Programs NEED the Options Button

Laura Pickart

Just chatted with Carrie in Support (very nice & helpful), and received the answer I absolutely didn't want to hear. We are using Scheduled Programs for the first time for Pre-Registered/Pre-sale tickets due to Covid-19, for timed entry into the Museum.


We plan to roll out with this on July 14th. In setting everything up, we've realized that the different admission ticket levels are jumbled on each session, and the only way to correct is to go into each segment individually and select Options. The Options button on the parent/master event is grayed out/unavailable. That is how pre-registered programs are. For check in and contact tracing purposes, we need to be pre-registered (pulling a query every time slot is not practical for us).


We'd also like to have a Free Pass ticket that can be used in-house, but not visible to online purchasers. This too is only changeable in each session because the Options button is unavailable.


If an event isn't pre-registered, the Options button will work (I've checked with another organization). The button already exists for Pre-registered programs (it can be seen in the screenshot below), it needs to be made active to help save time/reduce headaches we're all facing with the ever-changing world right now. 


If any one has any suggestions, I'm open. But I think at this point, we need to decide internally which is more important--time or the customer experience (and personally, I always lean towards the customer experience).

Kathy Rosera

Just an added note. The admission ticket levels are listed in the correct order in the Scheduled Program. When we approve the event for our website, Altru jumbles them up. Not sure why. Is it possible for Altru to just leave them in the order listed in the program? That would be a big help. Although having the ability to access the Options button on the master event would be ideal.

Laura Pickart

Kathy Rosera:

Just an added note. The admission ticket levels are listed in the correct order in the Scheduled Program. When we approve the event for our website, Altru jumbles them up. Not sure why. Is it possible for Altru to just leave them in the order listed in the program? That would be a big help. Although having the ability to access the Options button on the master event would be ideal.

Yes! Good Point. Thank you!

J Kiku Langford McDonald

This came up in a separate thread and someone created this idea. Please vote for it! https://altru.ideas.aha.io/ideas/ALTRU-I-2103

Laura Pickart

J Kiku Langford McDonald:

This came up in a separate thread and someone created this idea. Please vote for it! https://altru.ideas.aha.io/ideas/ALTRU-I-2103

Thank you for linking! I found that one the other day & voted. Hopefully they see the need and respond quickly!

Tamara Christensen

I voted for this!  Any updates on whether it is happening? We have so many ticket types and only want some of the them to show online but want the others available through advanced sales for phone orders for people paying with visit passes or Museums for All at the Museum for example.  We are going to be opening with 10 visitors per time slot so having 2 different programs set up would not be a viable option and going through and editing the options for each time is too labor-intensive for a small staff. 

Thanks!

Tamara

J Kiku Langford McDonald

Tamara,


I doubt that Blackbaud is going to do anything about this and definitely not in time to meet your immediate need. I would recommend using discount codes that you can apply to the price types you offer online, especially since what you're talking about sound like discount entry rates. Our price types are set up as demographics (adults, seniors, youth, children, college students, etc.) so when we give people reduced entry fees, we also want to know which of those other buckets they fall under. Of course, the fact that the price types show up in a completely random order is also very frustrating.


The downside to discounts is that they are a bit more buried and harder to see which discount was used if you're looking at some of the canned reports, but the data is in there!


Hope that helps,

Kiku