Database Coordinator

Molly Richter

The Database Coordinator plays an integral role as a member of the Information Management team within the Mass General Development Office. The Coordinator works directly with fundraising staff to provide Information Management advice, support and resources, including applications support, data management, and other services related to the management of the information systems used by the Development Office. The Coordinator acts as the point person for data imports, maintenance, and clean-up projects aimed at maintaining data integrity in an efficient and timely manner. This position will facilitate and provide hands-on assistance with data movement between systems, applications and technologies as needed, and serve as a liaison to vendors and partners. The Coordinator performs routine database maintenance and identifies areas to improve operational and reporting efficiency.

As a Coordinator, you will work alongside fellow program support professionals, or “PSPs,” who hold similar support roles on teams across the Development Office. As a Mass General Development PSP, you will be part of a dynamic cohort of individuals and have access to a variety of networking, professional development and leadership opportunities.

We are looking for someone who is organized and collegial and can anticipate needs and complete tasks independently. In addition, the ideal candidate will thrive working collaboratively as part of a team within a large and complex organization. Diversity and inclusion are priorities for our office and the hospital. We strongly believe that encouraging a broad range of opinions, ideas and perspectives drives creativity, innovation and excellence.

Due to COVID-19 workplace safety guidelines, our team members are presently working remotely, with some exceptions. Until a return to our on-site office setting is approved by hospital leadership, interviews will be conducted virtually. We remain flexible and are prepared to discuss your needs during this time.

Click here to learn more about our team and what it’s like to work with us.

General PSP Responsibilities
With minimal guidance from supervisor:

• Interact regularly with a large relational database, including the creation, use and running of basic queries in our office’s CRM database (Atlas) and occasional running of SQL queries
• Lead the Patient List request process and act as lead contact for all patient data related requests. Manage all patient data processing between Epic database, wealth screening services, and Atlas
• Assist with list production for mailings, event invitations and prospecting lists as needed
• Facilitate client and patient data processing between the Center for International and Specialized Healthcare Services Salesforce database and Atlas
• Conduct data transfers and imports into Atlas
• Act as the point person for data integrity in Atlas by proactively identifying areas for data clean up, developing a plan to address clean-up efforts and ensure efficient and timely implementation
• Manage the Information Management inbox to triage requests and assign follow-up to appropriate team members
• Assist with the management of all communication preference requests from patients and donors to ensure compliance with HIPAA guidelines
• Facilitate maintenance of biographical and event records in Atlas through global change and update utilities
• Create biographical records for donors, prospects and corporations/organizations as needed
• Make necessary data edits and duplicate record resolution to maintain database integrity
• Create and maintain Appeal and Package codes related to Development Office solicitations
• Work on special projects as requested
• Participate in professional development opportunities, including internal volunteer or job shadowing roles when appropriate
• Prepare and regularly update planning documents and progress reports
• Contribute to maintaining positive office morale, even in the face of high work volume and challenging periods
• Assist the team with recruitment activities for vacancies as needed
• Take on other office-wide duties as needed
• Adhere to the mission, credo, and standards of behavior of Mass General

Qualifications
1-2 years of experience in a customer service or relationship-building role is required. A bachelor’s degree is preferred but not required. Familiarity with relational databases and/or Microsoft SQL Server Reporting Services is preferred.

In addition, the ideal candidate will possess the following skills, abilities and attitudes:

• Experience working with non-technical users in an application support role
• Ability to work with a team and participate in a service-oriented program
• Ability to develop and clarify business requirements and specifications for system related projects and ensure that business needs are met in an efficient manner
• Command of Word, PowerPoint, Excel and Outlook, or the ability to learn them quickly
• Competency using videoconferencing platforms (Zoom and Teams preferred)
• Strong verbal and written communication skills
• Analytical problem-solving skills
• Organizational, time management and project management skills
• Attention to detail
• Professionalism and a strong work ethic
• Awareness of personal work styles in self and others
• Adaptability and flexibility in times of shifting priorities
• Ability to work collaboratively with diverse audiences
• Creativity and high levels of energy and enthusiasm
• Commitment to adopting best practices and maximizing efficiency
• Inclination to build relationships with people inside and outside of the organization
• Good judgement and care in dealing with confidential information

How to Apply:

Please submit resume and cover letter through the online application: https://partners.taleo.net/careersection/jobdetail.ftl?job=3151296&lang=en