Fraudulent Activity When Testing Campaign Page

Kelly Murphy · February 2022

I'm really trying hard to hold my cool and patience on this issue. I recommended a new contract with Blackbaud and JustGiving then moved an organization's online fundraising efforts from FirstGiving/Panorama over to JustGiving because of the “improvements”. We set up the very first campaign page for a 5K walk and decided to test the system. Of four credit/debit cards used, two came back as fraudulent activity and declined. We discovered, through the bank who declined the cards, that the IP address for JustGiving is housed in the United Kingdom, not the United States. I reached out to customer support and got no where other than this reply:

Already verified with our internal team, as mentioned before, JustGiving servers are based in UK, unfortunately, we are not able to change the transactions to be processed in US, it will have the UK IP addresses, our recommendation on those situations is to tell the donors to allow international transactions, this is not really common, but it could happen with other banks. Apologies for any inconvenience this might cause.

Now I'm trying to figure out what to do! Please does anyone have any work around for this?!? I absolutely do NOT feel comfortable telling potential supporters to open up the international transaction allowance on their bank account.

This should have been communicated by the launch team; better yet, not have it happen.