Blue 'Processing' notification

We are having issues with the blue box pop up - saying "our request is being processed. We will notify you when it is ready" - but then it just sits there doing nothing and doesn't process.

it happens a lot with both letters/documents and email templates.

Has anyone else had an increase in these not running like they used too? Emails used to generate an open up on screen straight away, but this update is no longer doing that.?

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