AP invoice error

Vicki Derak

“at least one primary account required”

I have everything entered and yet continues the above error when trying to save my invoice entry

Christy Corum

@Vicki Derak
Check to make sure you haven't opened up a new blank line. If so, delete it.

Vicki Derak

@Christy Corum
It just seems like gremlins as I had already entered a few invoices before this just fine and then all a sudden this occurred. I have tried reentering again and again and same thing so since this is the first invoice for this vendor I will go and delete what I set up and redo as it just keeps doing this. I just entered another invoice just fine but it seems to be stuck on this other one for some reason.

Vicki Derak

@Christy Corum
I think I may need to call in as there seems to be entry issues when using tax types.

Jennifer Benson

@Vicki Derak
I have the same issue. I have been experiencing this and the green dot of death since April 2024. The blackbaud system is not sending information and will error out. You will notice the distribution lines will not auto grab the accounts. If you manually add them then you will get his error. You will have to wait for them to pull or restart the entry process. Create a ticket each time thisd happens.

Jann McKenzie

@Vicki Derak I have had this error ocassionally and moving the cursor or deleting the blank line under the distribution fixes it. I think FENXT thinks the line needs filled in.

Vicki Derak

@Jann McKenzie
I know this has something to do with using the tax amounts LST as now it's entering an amount in the PST box when it should be zero so I just need to enter zero manually instead of being automatically zero. Hoping it can be fixed as it's an added step to make sure my entry is correct.

Jann McKenzie

@Vicki Derak I don't use tax amounts so you must be having a different issue.