Reconciling

Donisha Quiller

Suddenly, when reconciling in FENXT, I am asked if I “want to unmatch and set all linked transactions to outstanding?”. I select NO, and the system completely freezes. I selected yes, just to see, and the selected cleared transactions are unmatched, putting wildly out of balance and the system completely freezes. Anyone else? Any solutions? Thanks.

Scott Wemer

@Donisha Quiller
Just started getting this myself - must be a BB issue.

Brenda Rosado

@Donisha Quiller I had the same issue and still waiting for support to research and respond to my ticket. I had to complete reconciliation in the database view.

Nikki Baldwin

@Donisha Quiller, based on the responses, I'd definitely make sure you log this issue in with Support for a case. Does sound like it could be a defect and we'd want to make sure we're tracking impact. Thank you!

Susan Trippe

@Donisha Quiller
I've had terrible problems with the matching and automatic clearing when using the FENXT bank rec. My problems started almost a year ago and I've had numerous chats with support but they have been unable to help me. It has gotten so bad that I now have to manually clear everything and I do my bank rec in Excel. I'm very unhappy with the bank rec in FENXT. Keep us updated regarding any help you're able to get from support.

Donisha Quiller

@Nikki Baldwin
Issue was reported. Was told there were other people with the same issue and tech is looking into it.

Donisha Quiller

@Susan Trippe - OMG! Don't tell me that… We have had an issue with our Credit Card Feed for OVER A YEAR! Tech is putting the blame on Yodlee and our bank. It's stressful, but my staff have pivoted to manually reporting and have been great.

Kerry Andrasick

@Donisha Quiller Following … experiencing the same issue.

Tanya Bakken

@Donisha Quiller
Same! Exactly what you stated has been happening to me as well! I had to finish my reconciliation in database view this time!

Donisha Quiller

@Donisha Quiller

UPDATE: The original error is gone and there is now a new error.

Sannyasin Siddhanathaswami

@Susan Trippe
I'm rarely able to reconcile the bank in NXT (been working with tech support on this for 5 years). Not looking forward to having to manually reconcile when Database mode is stopped. I have a new support ticket in that's promising. Basically there's two issues that both prevent reconciliation from working.

1. Bank Feed doesn't download the proper range of transactions (usually not far enough back). If it can't download them, you can't reconcile. Ouch.

2. The auto matching matches transactions of the same amount in the future. Say you are reconciling November. A transaction is on your bank statement in November. NXT auto matches to the same amount transaction in December. This means you can't reconcile! I'm honestly surprised this hasn't been fixed yet.

Hopefully the developer team is going to do another round of major fixing on bank reconciliation before Database Mode goes away.

Susan Trippe

@Sannyasin Siddhanathaswami
You are describing my problems exactly…We cut a lot of checks for the same amount to our after school workers each month, and the automatch never works. It constantly clears the wrong checks. If the program would look for the check number when trying to clear checks that would clear up the problem. I was shocked to find out that it doesn't.

Susan Trippe

@Donisha Quiller
Interesting…I think you broke it ?

Sannyasin Siddhanathaswami

@Susan Trippe
If possible, please keep on Blackbaud to fix this. I know I will. Escalating is the most useful, as sometimes the first tier support doesn't understand this type of issue.

One theory is that the auto matches are based on the most recent date, then descending--versus trying to match in the same month! So if you have a $1000 per month check, and try to reconcile two months ago, it will always check the most recent one--then fail.

I'm trying to get Blackbaud to treat the reconciliation month as a fixed box. Nothing outside of that box can be checked off during reconciliation. I mean, that's what bank reconciliation is all about, right?

Susan Trippe

@Sannyasin Siddhanathaswami
I will try to stay on them about this issue. The support people I've chatted with just keep asking me to print multiple screen shots “for their engineers”. It's a hassle and it doesn't seem to help them understand how to fix it. It does sound like a simple problem to me…at least, simple to understand. Maybe it's not simple to fix.

Sannyasin Siddhanathaswami

@Susan Trippe
I agree it's should be a super simple issue, but the support people I was communicating with didn't understand initially, until I escalated the issue. First time I've done that, didn't even know that there's a button in Case Central inside your case (top right). Worth trying if you haven't already:

Susan Trippe

@Sannyasin Siddhanathaswami
I have never noticed that escalate button. I'm going to do the same. Thanks so much!