Gift V2 Edit Payment Information for Recurring Gift

Christy Jones

We have a third party telemarketing company that we use for updating expired and/or declined credit cards on recurring gifts. Currently they collect the new card details and token and we then import using Importomatic. Due to recent changes made by BB we now need the TM to connect to RE directly using the Gift V2 API to edit payment information. In testing they are successfully updating credit card details however the new masked card number shows as “????????????1111” rather than “************1111” which according to knowledgebase article 68604:

The question mark is a placeholder only. There is no token/credit card number associated with the gift information when question marks are in the credit card number field. A credit card gift with question marks present in the credit card number field will NOT process successfully.

The TM claims to be using the API successfully with another customer and that the “?” has never been an issue but in my experience whenever I've seen that on a recurring gift there is a problem. Wondering if anyone has had to use the Gift V2 for recurring gift updates and if you have a suggestion on what to do? The TM is saying they are getting a new token and are using it to update the card information. I have logged a support ticket but also trying here to see if anyone can assist.