What's the testing process for new releases? New features is all fine and dandy, but Tuesday updates are starting to become a pain. I'm part of a Registrar's email group and we are at the ready with “what's broken now” email chains on Tuesday mornings. Today's (12/7/21) hit list (so far): advanced lists, transcripts, and application payments (not sure about all payments yet) are ALL down.
I am part of the same group as Timothy and I must concur that Tuesday's are becoming dreaded days. I love new features but they need to be implemented smoothly and without issues. This morning implementation that caused issues in advanced lists has made my grading procedure very difficult. As a registrar I feel a huge part of my job is to take the stress off my teachers. If the advanced list issue does not get corrected quickly I am going to have to add another thing to their very busy plate that's not fair to them.
Agreed. Every Tuesday I read the release notes about recent fixes, and then immediately discover new issues that resulted from the release. Every Tuesday.
I agree with the concerns that these other Education Management users are raising. New features are great but it is not ok that we come in on Tuesday mornings wondering what will not work right that day. I am so thankful for the user group we are all part of who are somehow able to alert us quicker than Blackbaud when there are issues. Blackbaud has addressed many of their release and support issues in the past few years but they have got to figure out how to release changes in these weekly upgrades without breaking things that are critical to the function of our schools. Thank you