Get Ready for an Improved Checkout Experience

Mike Simmons
Mike Simmons Blackbaud Employee
Fifth Anniversary Kudos 2 Participant Blackbaud Staff
in Blackbaud CRM™ and Blackbaud Internet Solutions™ Blog
Blackbaud is excited to share that an improved checkout experience is coming soon to your Standard Donation Forms!

The updates outlined below are designed to improve the giving experience for your donors while making things easier for your team. They apply to your Standard Donation Forms only, and do not affect your Blackbaud Internet Solutions forms.



What’s Changing?

Here’s what you can expect:

  • A Better User Experience: The new checkout is dynamic, secure, and PCI v4-compliant—ensuring a smooth and trustworthy donation process.

  • No Downtime: Scheduled payment downtime will now be minimized. This transition will not interrupt your ability to accept donations.

  • More Payment Options: In addition to Apple Pay, PayPal, and Venmo on forms, donors will now be able to give using GooglePay. This flexibility gives donors the choice to easily use their digital wallets for a more familiar payment experience.

  • Standard Donation Forms will also give donors the ability to pay for recurring gifts using digital wallets. Previously, only credit cards or direct debit (United States only) could be used for recurring gifts.

  • Refreshed User Interface: The new checkout experience has a similar flow for your donors and registrants, with fresh new styling. For donation forms, payment selection will now always occur within the payment modal, so all payment methods—from credit card to wallets to Paypal—display on the same screen.

What You Need to Do

  • To continue offering Apple Pay for Standard Donation Forms embedded into your website, you’ll need to re-verify your payment domain in the Blackbaud Merchant Services Web Portal before July 22. This will require a file verification process with your web server.

  • Note: If you already have set up Apple Pay for Blackbaud’s Optimized Donation Forms, no further action is needed.

  • For instructions on how to do so, visit this help file.

  • All your existing Standard Donation Forms will be moved to the new Checkout experience upon release, and new forms will use the new experience. No further action is needed.

A Quick Tip

If you haven’t seen these changes yet, don’t worry; they’ll be rolling out more broadly throughout July.

We’re here to support you every step of the way. If you have any questions or need help preparing, feel free to reach out to Customer Support.

Categories