Blackbaud Checkout loading wrong modal/digital wallet options missing

Jerry Sidman
Jerry Sidman
in Merchant Services APIs

We are currently using Blackbaud Checkout flow referenced here.
https://developer.blackbaud.com/skyapi/products/bbms/payments/checkout/integration-guide/standard-workflow

The current solution is basically working, we can collect users payment info and the use SKY API to finalize the transaction and that all works fine.

However we are seeing two issues.

  1. We never see a Digital Wallet Option.
  2. It appears as if the payment model that is presented on our site is different to another site we found which is using the exact same mechanism and on this site Digital Wallet Options are present.

I'm wondering if there is configuration options on the BB admin backend that need to be set that I'm missing?

I've inspected the code on the site that appears to load a different form and have digital wallet options and it appears as if they are loading the same library and initializing and opening the payment modal in the same way as we are.

Here is a snippet of code that illustrates how we are opening the payment modal.

<script src="//payments.blackbaud.com/Checkout/bbCheckout.2.0.js></script><script>

transactionData = {
key: "xxxxxxx",
payment_configuration_id: "xxxxxxx",
transaction_type: 'card_not_present',
use_apple_pay: true,
'primary_color': '#5c068c',
amount:100, //dummy test amount
is_email_required: 'true'
};

Blackbaud_OpenPaymentForm(transactionData);

</script>

Doesn't seem like there is an option to attach screenshots so here is a link to our donate page and the other site so you can see the different in payment modals.

Our site https://familyplace.org/partners-card/purchase-now/

Other Site https://parklandhealthfoundation.org/donate/

Any insight into this would be appreciated.

Answers

  • Mina Mistry
    Mina Mistry Blackbaud Employee
    Seventh Anniversary Kudos 2 Name Dropper Participant

    Hi Jerry

    Thanks for posting your question. I can explain the difference you are seeing.

    The checkout experience you are using today via the SKY Payments API is different from the one used by Blackbaud Online Giving forms (i.e. the Parkland Health Foundation website).

    The current checkout you are using does support Apple Pay and PayPal/Venmo. For PayPal, you need to connect the PayPal business account: Get Started with PayPal.

    I am also happy to share that the newer version of checkout that you see on the Parkland site is coming soon to the Payments API. This will also include support for Google Pay. If you are interested in being a part of the early adopter program where you can use the new checkout for online card payments, please let me know and I'd be happy to share more details.

    Thank you,

    Mina

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