Merchant Services Issue with Online Giving Pledge form

Mary Zieten

So I've just finished talking to support, and being told that there is no way to have a name come through on pledge payments that are set up via the Online Giving pledge forms because of the way the new Blackbaud checkout works. Is anyone else having this issue? How are you getting around it? How are you reconciling with the Business Office? The payments literally come through as "NO NAME" in Merchant Services. We don't have this issue with recurring gifts, only with payments set up via the pledge form. I'm extremely frustrated, as this make it so much more difficult to reconcile because we have to go back and find these payments several weeks after the fact.