High number of unresolved sales orders

Debbie McKenzie

We've been receiving an unusually high number of unresolved sales order for the past week and a half. Normal is 1-2 a month, this past Sunday we had 8. 2 already today. For the vast majority all we have to do is click on complete. I've opened a case with support (# 202565177), but am curious if anyone else is seeing this problem. The sales order won't visible to our front desk staff until it is complete, nor will the ticket buyer receive their confirmation and ticket emails.

Scott Steffen

Good morning, Debbie,

We were also experiencing a huge increase month over month and since speaking with Altru chat support earlier this week about the situation, we haven't had any come through. Something was yucky but someone unyucked it.

Coincidentally, we are seeing the Altru Order Alerts not functioning properly (sending Donation notifications to team members without that box checked to receive them, for instance). Also last week, the Altru Order Alert subject lines swapped out the specific type of alert. On 10/17 at 6:08 PM, the subject line was Altru Alert - New online sales order: Memberships and then 10/17 at 8:47 PM, the subject line was shortened to Altru Alert - New online sales order.

What a great day to practice patience in the workplace;)

Scott Steffen

Fernbank Museum

Kent Henderson

Debbie,

We are also having an increased number of unresolved online orders as you've described. It also causes financial reporting issues when the order is completed on a different day than submitted.

Thank you for submitting the issue to support.

Kent Henderson

Cheekwood