Chat offline? Only me?

Brian Hoyt
Brian Hoyt
Tenth Anniversary Kudos 5 Name Dropper Participant
in Blackbaud K–12 Education Solutions™ General Discussions
For this entire week when I go to https://support.blackbaud.com/support/chat it just says chat is offline? This seems like a big deal but maybe it is only me?

Comments

  • Brian Hoyt
    Brian Hoyt
    Tenth Anniversary Kudos 5 Name Dropper Participant
    464f884a87e6585bb7719fb3d07b7772-huge-ch

    This is what I am seeing.
  • Elizabeth Perron
    Elizabeth Perron
    Eighth Anniversary Kudos 5 Name Dropper Participant
    Hi Brian Hoyt‍,


    We have reported this to Information Management and they are working with our IT team to resolve. Others who are experiencing this said clearing their browser cache temporarily resolves the issue. I am sorry for the inconvenience.  Would you mind trying clearing your cache and see if it resolves the issue, then let me know?


    If you can't get through to chat, I can have someone from Support reach out to you.


    In harmony,

    Elizabeth

    Blackbaud Community Team 
  • Brian Hoyt
    Brian Hoyt
    Tenth Anniversary Kudos 5 Name Dropper Participant
    I tried another browser and it seems to work so it might be a caching issue. I will say on the other browser I saw the chat offline bar pop-up and disappear quickly so there is still something going on. I can at least chat again now.
  • Elizabeth Perron
    Elizabeth Perron
    Eighth Anniversary Kudos 5 Name Dropper Participant
    Glad you are able to get through to chat.  Our internal teams are aware and are working on it.

Categories