Chat offline? Only me?

Brian Hoyt

For this entire week when I go to https://support.blackbaud.com/support/chat it just says chat is offline? This seems like a big deal but maybe it is only me?

Brian Hoyt

This is what I am seeing.

Elizabeth Perron

Hi Brian Hoyt‍,


We have reported this to Information Management and they are working with our IT team to resolve. Others who are experiencing this said clearing their browser cache temporarily resolves the issue. I am sorry for the inconvenience.  Would you mind trying clearing your cache and see if it resolves the issue, then let me know?


If you can't get through to chat, I can have someone from Support reach out to you.


In harmony,

Elizabeth

Blackbaud Community Team 

Brian Hoyt

I tried another browser and it seems to work so it might be a caching issue. I will say on the other browser I saw the chat offline bar pop-up and disappear quickly so there is still something going on. I can at least chat again now.

Elizabeth Perron

Glad you are able to get through to chat.  Our internal teams are aware and are working on it.