New updates? Screens have turned blidning white.

Karen Miller · March 2020

The screens have changed to a blizzard white and I can barely look at them. I must work on RE for 8 hrs a day and feeling like I am going blind. Is anyone else experiencing this? How do you change the brightness.? I have tried everything. Where have the person setting options gone to? No longer available it seems. Thank you for any help from other users who had to change the brightness level. My computer is completely fine other than RE. I would appreciate any emails with helpful advice. Karen.miller@promedica.org

Veronica Renzo · March 2020

Are you in RE NXT or database view?

Karen Miller · March 2020

On line web hosting view - RE

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Karen
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ProMedica
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Veronica Renzo · March 2020

Did this resolve itself?

Karen Miller · March 2020

Hi,

No, it updates and I lost all my personal
settings with columns, colors, queries. And the screen
is so hard to llok at . I use RE for 8 hrs a day. I
called for help and they said this is the “new look”
sigh!

Click to help ProMedica employees during the
COVID-19 emergency.

Karen
Miller

Processing
Specialist

ProMedica
Foundations

444
North Summit Street

Suite
100

Toledo,
OH 43604

(419)
291-0214- office

(419)
517-4493 - fax

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Patti Posey · March 2020

OMG, I logged on this morning and had to put my sunglasses
on! This is horrible. How do we fix it.

Patti Posey

Stamford Hospital

Karen Miller · March 2020

I am having eye pain. I do have special "blue" light computer glasses as well for several years. Why do they feel this is a "good" update? Was it put into place from some one who doesn't have to use it? ?

Karen Miller · March 2020

Hi,

I have been on the chat line with customer support for a long time and they could not find any solution. They told me to write into the community and idea line, so I have asked if others were able to solve this issue.

thanks, Karen

Tim Hendrickson · March 2020

I got this at basically the same time. This notice on the login screen details that this change: https://kb.blackbaud.com/articles/Article/191452

In talking to support on Thursday, it seems this has been slowly rolling out since January. I'm not sure there is a decent fix for the extra brightness.

Natalie Washnieski · March 2020

I also feel like this terrible! It is SO hard to look at. Very frustrating and makes the work really difficult.

Molly Kerr · March 2020

I hate this upgrade.

Kathy Knox · March 2020

I have a Mac computer, and I went to the computer settings for screen brightness and turned the brightness down and it also turned down the brightness for viewing Raisers Edge in Database View. I hope that will help you with the brightness.

The update also took out all my preferences, i.e., the color scheme I had set up for gifts; and the columns that I had added for viewing gifts under the Gifts Tab. Very annoying to have to re-create all those and try to remember what all I my specialized preferences were.

Cindy Avery · March 2020

This is the WORST update. The washed out colors make it very difficult to move through a record quickly. I've been on a chat with an agent who told me to post here. He sent me a link that explains the upgrades: https://kb.blackbaud.com/articles/Article/191452. I am always amused that the engineers (who probably don't spend 8 hours a day in RE) think that what the end-user wants is a "modern look." Give us back the standard look or allow us to customize the colors and windows to suit our work style and computer. And, by the way, these colors (or lack thereof) are awful for someone who wears bifocals!

Karen Miller · March 2020

Hi Kathy,

Where do you find the brightness in RE to tone it down? That is what I can't find. Also, the colors are just awful and difficult to read. Do you know where to find those tab to fix it at? It am just not very RE savvy. whoever made this update obviously doesn't have to look at it for 8 hrs and get eye pain.

thanks, Karen

Karen Miller · March 2020

Hi Cindy,

I even have bifocal computer glasses made esp. for the computer distance on top and reading level on the bottom, They also have the blue light protection. So even with all of THAT, that colors are simply terrible. I have a head ache going home each night. Yes, some crazy program guy who never works on RE all day changed this to some kind of modern look - ugh!

Crystal Bruce · April 2020

There is now an idea in the ideas bank to vote on: https://community.blackbaud.com/products/raisersedge7/ideas. Thanks!

Phillip Bicknell · April 2020

Karen Miller:

Hi Kathy,

Where do you find the brightness in RE to tone it down? That is what I can't find. Also, the colors are just awful and difficult to read. Do you know where to find those tab to fix it at? It am just not very RE savvy. whoever made this update obviously doesn't have to look at it for 8 hrs and get eye pain.

thanks, Karen

Hi Karen,

You adjust your computer screen, not RE. I have my screen set to 50% brightness, because I very much prefer a dark theme for using a computer and this is about the best I can do with Citrix RE7.

And for some time now, using Chrome browser, I've been using the Dark Reader extension which enables me to quickly toggle websites that are too bright - which includes NXT!
https://chrome.google.com/webstore/detail/dark-reader/eimadpbcbfnmbkopoojfekhnkhdbieeh?hl=en

+1 for the Blackbaud developers needing lessons in Usability and UX - with an expensive database it should be trivial to offer a colour (color) palette like we got with Windows XP, eg:
https://www.bbc.co.uk/staticarchive/ecf24ee37c7a98d92bb76190ef08ac165ead30d2.jpg

And for any BB staff that are reading, I'm sure the NN Group could suggest a consultant for you:
https://www.nngroup.com/

Karen Miller · April 2020

No, my computer is just fine on all other
screens except for the new update on RE. It is just
awful! I called into RE and they said there is no fix nor
personalized settings.

Thanks,

Karen

Click to help ProMedica employees during the
COVID-19 emergency.

Karen
Miller

Processing
Specialist

ProMedica
Foundations

444
North Summit Street

Suite
100

Toledo,
OH 43604

(419)
291-0214- office

(419)
517-4493 - fax

EMAIL CONFIDENTIALITY NOTICE

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Sherry Ladislas · April 2020

I agree. This is a terrible feature. It's much harder to read the screen content and it is painful to look at. Please bring back the previous color scheme!

roger berg · April 2020

The arctic, blinding white is bad, but PLEASE, PLEASE don't mess with my preferences when rolling out an update!

Shannon Doiron · April 2020

I agree...do NOT like the updated version

Karen Miller · April 2020

I have monkeyed and monkeyed, there is no way to fix this.

Kathy Knox · April 2020

I have a iMac computer and the brightness setting is under System Preferences - and then Displays - and then a Brightness slide bar.

~Kathy Knox

Karen Miller · April 2020

Hi,

Is that for the entire brightness of your
computer, or just RE?

Tx, Karen

Click to help ProMedica employees during the
COVID-19 emergency.

Karen
Miller

Processing
Specialist

ProMedica
Foundations

444
North Summit Street

Suite
100

Toledo,
OH 43604

(419)
291-0214- office

(419)
517-4493 - fax

EMAIL CONFIDENTIALITY NOTICE

This Email message, and any attachments, may contain confidential
patient health information that is legally protected. This
information is intended only for the use of the individual or
entity named above. The authorized recipient of this information is
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unless required to do so by law or regulation and is required to
destroy the information after its stated need has been fulfilled.
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JoAnn Strommen · May 2020

I thought my screens were already fairly bright but just figured it was my sensitive eyes. I already use the night light option to dim them a bit and adjust room lighting.

Oh, the update last week is unreal. Don't know why it took until now to take effect for us but yes I agree 110% that it is blinding! This is totally unsatisfactory!

JoAnn Strommen · May 2020

And as roger berg‍ said: Don't mess with my settings when you update!

Jan Brand · August 2021

Agreed, it is very hard on the eyes!

New updates? Screens have turned blidning white.

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