Personal settings gone again

JoAnn Strommen · June 2020

I can handle updating my settings but it is getting frustrating how often they are being lost. I just went thru issues with access to processes in RE and they said a new log in was required. So, did that and finally got most all legends and columns reset to to the info I want to see. Now this a.m. column settings, history etc. are gone again. At least the legends seem to have stayed. I've only been back 5 months and I think I've had to reset them 4-5 times.

I wish they could figure out a way to not remove them with updates, maintenance or what ever happens on hosted RE. Just an irritating time thief.

Any way to avoid?

Susan Sullivan · June 2020

I'm here to say I agree with everything JoAnn said! Very frustrating that settings are removed again.

Veronica Renzo · June 2020

I totally agree with you JoAnn, I am frustrated at the amount of time I spend clicking to organize a record to see it properly, efficiently. RE needs to be better at this.

Karen Knisely · June 2020

Me too!! after long conversations with BB - they seem to be
blaming the fact that I am on a Mac and Citrix can't handle
that.

Karen

JoAnn Strommen · June 2020

I'm not on a Mac. Does seem to be misplaced blame.

Jacyn Stewart · June 2020

All the settings/customization are gone for all 4 users in my office, and none of us are on a Mac. But even worse, we all spent time fixing our column order/headings and one person logged out and back in and her's were all gone again! Like right away! So I just tried mine and it also reset again as soon as I logged out.

Susan Sullivan · June 2020

We don't use Macs here, either.

Cathy Kaiser · June 2020

Same here, and I'm not on a Mac either. Logged in, fixed a few things, then logged out. When I logged on a few hours later everything had re-set again.

Anna Zimmerman · June 2020

I'm having this same issue! Any way to remedy this? It's really starting to get irritating.

JoAnn Strommen · June 2020

I was waiting to see if settings from yesterday held for me. They did!! I wonder why they haven't held for others.

Tim Hendrickson · June 2020

I'm with you on being annoyed at this and how much time it takes to reset everything to how you had it, only for it to be reset whenever the next rollout of changes happens. This hadn't happened at all in the previous 3 years I've been hosted, but is the 4th or 5th time it's happened this year (twice this month). I was talking with support yesterday specifically about this and didn't get a really good answer for why this is happening, only that it's a developer issue and that I should check the NXT updates to see what's being updated. If there are updates being applied to NXT, or for that matter RE, they shouldn't require a full user settings & customization wipe for back-end RE.

Dan Snyder · July 2020

I just received a notice from BB Support that with the upgrade to Patch 20 this issue has been resolved. So far that seems to be the case.

Shaun Field · August 2020

Re: Personal settings gone again

Posted by Dan Snyder on Jul 23, 2020 9:01 am

I just received a notice from BB Support that with the upgrade to Patch 20 this issue has been resolved. So far that seems to be the case.

I just logged in this morning to find my RE had an update and I lost all my settings, yet again. So the patch did not help, unless I didn't get it. I'm so tired of this!

Personal settings gone again

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